Lori Lee
Smithfield
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Client Relations
Gale Healthcare Solutions
05.2024 - Current
- Enhanced client satisfaction by developing and implementing tailored relationship strategies.
- Increased customer retention through proactive issue resolution and regular followups.
- Defined clear targets and objectives and communicated to other team members.
Credentialing Supervisor
Gale Healthcare Solutions
01.2023 - 05.2024
- Improved credentialing processes by streamlining workflows and implementing effective tracking systems.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Reduced errors in credentialing documentation by performing thorough reviews and maintaining clear communication with team members.
- Enhanced department efficiency by training new staff on credentialing procedures and providing ongoing support.
- Maintained strict compliance with each market's state requirements ensuring all clinicians' credentials were up-to-date and accurate.
- Created detailed reports to track progress, identify trends, and provide valuable insights for continuous improvement efforts.
- Streamlined communication between teams by establishing regular meetings to discuss updates, challenges, and resolutions related to credentialing activities.
- Supported audits of credentialing records, demonstrating compliance with regulatory requirements and healthcare standards at all times.
- Conducted primary source verifications such as background checks and board certifications.
National Healthcare Recruiter | Deployment Specialist
Gale Healthcare Solutions
04.2019 - 01.2023
- Assisted over 200 CNAs and nurses in the NC and VA markets through the hiring process ensuring documents and credentials were compliant with Gale standards.
- Deployed, provided tutorial for using the Gale App, and overviewed expectations of working on the Gale team to newly hired clinicians in the KY and TN markets.
- Developed relationships with clinicians through post-hire follow ups and offered long term assistance and app troubleshooting as needed.
- Developed standard operating procedure to guarantee consistency in deployment practices and elevated customer service to enhance the onboarding experience.
- Contacted NC clinicians for redeployment. Assisted with updating documents and credentials and troubleshooting issues. Worked closely with NC team and Market Director to resolve performance related concerns.
Founder
Me Fine Foundation, Inc.
09.2004 - Current
- Created and managed grassroots, not for profit organization to assist families with children in long-term or critical care situations raising over $1,000,000 within the first decade while maintaining 4% fundraising and administrative costs.
- Successfully acquired grant funds from approximately 75% of attempted proposals to create or broaden programs and resources. Managed grant activities, communicated accomplishments to grantors through reports and acknowledgements, and developed relationships with granting entities.
- Analyzed needs, created a business plan, developed budgeting requirements and drove strategy and development.
- Collaborated with community leaders, organizations, and public agencies to expand the foundation’s mission.
- Created processes and systems for increasing the effectiveness of programs, handling sensitive information, and complying with all state, federal, and HIPAA regulations.
- Recruited, trained, and managed staff and volunteers.
- Fostered partnerships with hospital staff to address caregiver and patient needs.
- Promoted mission awareness through appearances, lectures and public speaking.
Consumer Reviewer
US Department of the Army
06.2018 - Current
- Evaluate research applications submitted to the Congressionally Directed Breast Cancer Research Program. Full voting member, along with prominent scientists, at meetings to help determine how the $130 million appropriated by Congress for the current Fiscal Year will be spent on breast cancer research.
Faculty Instructor
UNC Institute for Healthcare Quality Improvement (IHQI)
09.2016 - 09.2020
- Developed and taught curriculum for University of North Carolina at Chapel Hill School of Medicine students that highlighted safety and quality challenges in healthcare and focused on physicians' roles as leaders in improvement.
Education
Bachelor of Science - Business Administration :
North Carolina Wesleyan College
Rocky Mount, NCMaster of Business Administration -
University Of Mount Olive
Mount Olive, NCSkills
- Customer Satisfaction
- Relationship Management
- Customer Relations
- Training and mentoring
- Team Leadership
- Decision-Making
- Problem Resolution
- Process Improvement
Accomplishments
- Family Circle Hometown Hero
- L'Oreal Paris Women of Worth Honoree
Affiliations
- Friend for Life Cancer Support Network
- North Carolina Children’s Hospital Patient and Family Advisory Board
- Children’s Hospital Association
Certification
Professional Life Coach; Adolescent Life Coach; Grief/Survivor Coach
http://linkedin.com/in/lori-lee-b3932915
Timeline
Director of Client Relations
Gale Healthcare Solutions
05.2024 - Current
Credentialing Supervisor
Gale Healthcare Solutions
01.2023 - 05.2024
National Healthcare Recruiter | Deployment Specialist
Gale Healthcare Solutions
04.2019 - 01.2023
Consumer Reviewer
US Department of the Army
06.2018 - Current
Faculty Instructor
UNC Institute for Healthcare Quality Improvement (IHQI)
09.2016 - 09.2020
Founder
Me Fine Foundation, Inc.
09.2004 - Current
Bachelor of Science - Business Administration :
North Carolina Wesleyan College
Master of Business Administration -
University Of Mount Olive
Professional Life Coach; Adolescent Life Coach; Grief/Survivor Coach
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