Lori Kenney
Hillsborough
Summary
Motivated Inside Sales Representative successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Gary Elliott State Farm
Chapel Hill
06.2021 - 06.2025
- Contributed ideas for improving internal processes related to sales operations.
- Conducted outbound calls to existing clients to upsell products or services.
- Researched customer needs and preferences to identify opportunities for new business.
- Cross-sold additional products or services based on customer needs.
- Provided customers with product information, pricing and availability.
- Solicited feedback from customers on product features and service levels.
- Generated leads through cold calling potential clients.
- Assisted in resolving customer complaints in a prompt manner.
- Contacted new and existing customers to discuss product and service solutions.
- Delivered superior customer support to improve account retention rate.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Collaborated with team members to determine strategic sales approaches.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
Education
Radiation Therapy Technology Certification - Radiation Therapy Technology
Vanderbilt Hospital
Nashville, TN05-1987
Radiology Technology Certification - Radiology Technology
Moses H. Cone Hospital
Greensboro, NC05-1986
High School Diploma -
Connersville Sr. High School
Connersville, IN05-1984
Skills
- CRM software
- Lead generation
- Product knowledge
- Sales forecasting
- Data analysis
- Customer service
Certification
- Property and Casualty
- Life and Health
Timeline
Inside Sales Representative
Gary Elliott State Farm
06.2021 - 06.2025
Radiation Therapy Technology Certification - Radiation Therapy Technology
Vanderbilt Hospital
Radiology Technology Certification - Radiology Technology
Moses H. Cone Hospital
High School Diploma -
Connersville Sr. High School
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