Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

LORI KELLY

Lillington,NC

Summary

Highly motivated and adaptable professional with a strong background in customer service, administration, and education. Experienced in front-of-house management, payroll processing, data entry, and childcare. Adept at training and mentoring new employees, managing financial transactions, and maintaining organized operations. Skilled in Microsoft Office, budgeting, organizing, and teaching. Passionate about fostering positive relationships and contributing to business success through strong communication and problem-solving skills. Eager to learn and grow in a dynamic professional environment. Hospitality professional with passion for delivering exceptional customer experiences and deep knowledge of craft beers. Known for fostering collaborative team environment and consistently achieving service goals. Recognized for adaptability and reliability, ensuring seamless operations even during peak times. Experienced with customer interaction, beverage preparation, and maintaining welcoming atmosphere. Utilizes comprehensive beer knowledge to enhance customer satisfaction and promote sales. Track record of effective teamwork, ensuring smooth service flow and high customer retention. Professional with experience in beverage industry, ready to bring expertise to this role. Demonstrates strong teamwork and adaptability, ensuring smooth operations and quality service. Skilled in customer engagement, multitasking, and maintaining cleanliness. Known for reliability and results-driven approach.

Overview

13
13
years of professional experience

Work History

Beertender

Hugger Mugger
03.2023 - Current
  • Customer service provider, point of sale (Square) and front of house manager, customer relationship specialist, professional relationship coordinator, oversee closing, daily management of the money/drawer, distribute tips to fellow employees and maintain the cleanliness/functionality of the brewery
  • Trainer for new staff members with a positive attitude while reinforcing the brewery’s philosophy, culture and standards of excellence.

Contact Tracer COVID-19

Carolina Care Center (Accentuate staffing)
01.2020 - 12.2020
  • Monitored symptoms of individuals or households by phone and documented proper information
  • Used of computers, stay up to date on any changes or new guidelines for COVID-19
  • Supervisor: Wanda Smith
  • Phone: 919-888-6477
  • Full-Time, $17.00usd Per hour, 40+ Hrs
  • /Weekly

Payroll Assistant

D&S
04.2019 - 12.2020
  • Verified hours worked, attendance, and pay adjustments and posted information into designated records
  • Maintained payroll information by accurately collecting, calculating and entering data
  • Processed timesheets and calculated payments owed to the organization’s salaried and hourly employees
  • Managed incoming calls and emails.
  • Wrote 5-15 invoices per day.

Tele operator service customer/ Data Entry

Conduent
01.2013 - 12.2018
  • Managed customer service calls
  • Answered questions from customers and resolved issues
  • Managed sensitive documents (PII)
  • Processed payments
  • Used computers, printers, and other office equipment
  • Supervisor: Miguel Lopez
  • Phone: 202-710-6578
  • Full-Time, $18 Per hour, 40+ Hrs
  • / Weekly

At Home Educator

Kelly Family Homeschool
01.2012 - 12.2021
  • Responsible for managing and teaching 7 children elementary and middle school curriculums
  • Sole administrator and teacher of 7 successful children
  • Building and applying custom curriculum to ensure that they have the education needed for future success in both college and the workforce

Education

CERTIFIED DOULA -

DONA AND PRO DOULA
North Carolina
01.2023

HIGH SCHOOL DIPLOMA -

LEE CHRISTIAN SCHOOL
Sanford, NC
05.2003

Skills

  • Organizing
  • Training
  • Maintaining equipment
  • Cash register operation
  • Handling difficult customers
  • Food service
  • Professional appearance
  • Service-oriented mindset
  • Classic cocktails
  • Food running
  • Inventory
  • Responsible alcohol service
  • Customer service expertise
  • Clear and effective communication
  • Engaging personality

Activities

Searching for an opportunity to learn and grow. I am excited to contribute my skills to help with the success of a business. I am highly motivated and dedicated and look forward to opportunities for growth.

Timeline

Beertender

Hugger Mugger
03.2023 - Current

Contact Tracer COVID-19

Carolina Care Center (Accentuate staffing)
01.2020 - 12.2020

Payroll Assistant

D&S
04.2019 - 12.2020

Tele operator service customer/ Data Entry

Conduent
01.2013 - 12.2018

At Home Educator

Kelly Family Homeschool
01.2012 - 12.2021

CERTIFIED DOULA -

DONA AND PRO DOULA

HIGH SCHOOL DIPLOMA -

LEE CHRISTIAN SCHOOL
LORI KELLY