Lori Boak-Yarnell
Holly Springs
Summary
Dynamic professional with extensive experience at Raleigh Endoscopy Center, excelling in office management and team development. Proven track record in enhancing operational workflows and compliance, while effectively hiring and training staff. Skilled in Microsoft 365 and effective communication, driving improvements in service delivery and patient experience.
Overview
13
13
years of professional experience
Work History
Business Office Coordinator
Raleigh Endoscopy Center
Raleigh
08.2024 - Current
- Collaborated with leadership to identify and implement business office process enhancements, improving operational workflows.
- Oversaw hiring, training, and performance evaluations, enhancing team capabilities and service delivery.
- Administered physician partnership to ensure compliance with legal and accounting regulations.
- Managed provider credentialing processes, ensuring compliance and timely onboarding of healthcare professionals.
Health Coach
Lori Boak-Yarnell
05.2019 - Current
- Comprehensive knowledge of health, nutrition, and fitness issues
- Designed and implemented personalized workouts for clients in both online and in-person settings.
- Planned, organized, and coordinated wellness programs tailored to diverse patient needs.
- Fostered positive environment that inspired clients to adopt and maintain healthier lifestyles.
- Excellent listening and communication skills with strong patience and counseling patients
- Familiar with types of diseases arising due to bad nutrition habits and sedentary lifestyle
Administrative Assistant
Raleigh Endoscopy Center
Raleigh
04.2023 - 08.2024
- Supported recruitment efforts by conducting interviews and managing successful onboarding activities.
- Documented notes during leadership meetings and hearings to ensure thorough record-keeping.
- Documented notes during leadership meetings, hearings, and investigations to ensure accurate record-keeping.
- Performed administrative responsibilities including supply orders, filing, copying, and scanning to maintain organized office operations.
- Maintain physician files in accordance with CMS and AAAHC guidelines.
Front Desk Coordinator
Raleigh Endoscopy Center
Raleigh
03.2017 - 03.2023
- Delivered exceptional customer service to patients during high-volume check-in for procedures, enhancing patient experience.
- Coordinated phone support and facilitated communication with family members on billing/insurance inquiries, ensuring clarity and support.
- Aided in establishing effective strategies for customer support at check-in, improving overall service delivery.
- Developed and organized patient charts for daily procedures to ensure accurate record-keeping.
- Coached incoming staff from all 3 centers in computer systems and procedural changes
Director of Rehabilitation
Genesis Rehab Services
Chapel Hill
07.2015 - 11.2016
- Developed and maintained relationships with facility management team and therapists, ensuring rehab department compliance with regulatory and practice act requirements.
- Supervised Genesis Rehab Services personnel, conducted annual merit evaluations for rehab staff, hired therapy staff, and scheduled therapists to meet productivity standards while monitoring standard and overtime hours.
- Ensured departmental compliance with regulatory and practice act requirements.
- Assists Clinical Operations Area Director in annual budget preparation and meeting annual budget goals
- Created weekly and monthly facility reports, managing financial controls over revenue and expenses to support operational integrity.
Regional Rehab Office Coordinator
Genesis Rehab Services
02.2014 - 07.2015
- Worked closely with four Clinical Operator Area Directors and the Regional Vice President of the territory to ensure smooth and efficient coordination of business throughout the Region
- Managed staff vacation schedules and performance reviews for 55 buildings, ensuring adequate staffing and employee development.
- Analyzed weekly and monthly financial reports for all 55 buildings to identify trends and inform decision-making.
- Compiled quarterly compliance reports for all buildings to verify adherence to Genesis guidelines among area directors.
- Managed multiple tasks remotely to ensure efficiency
Rehab Office Coordinator
Genesis Rehab Services
Cary
02.2013 - 02.2014
- Monitored patient annual screens and evaluated rehab team efficiency and productivity
- Supported therapy staff in meeting targeted patient care hours set by the Director of Rehab
- Coordinated scheduling of all per diem/casual staff under the direction of the Director of Rehab
- Facilitated orientation for new therapists and support staff on Genesis policies and procedures
- Collaborated with staffing coordinator to maintain adequate coverage for all Genesis buildings across North Carolina
Education
Integrative Nutrition Health Coach - Certification
The Institute for Integrative Nutrition
New York, NY01-2019
Business/Nutrition -
University of Akron
Akron, OH01-1995
High school diploma -
Cloverleaf High School
Lodi, OH01-1990
Skills
- Microsoft 365
- Office management
- Hiring and training
- Scheduling
- Scheduling meetings
- Microsoft Office
- Excel
- PowerPoint
- Office suite
- Certified health coach
- Personal trainer
- Problem solving
- Effective communication
- Notary Public
Timeline
Business Office Coordinator
Raleigh Endoscopy Center
08.2024 - Current
Administrative Assistant
Raleigh Endoscopy Center
04.2023 - 08.2024
Health Coach
Lori Boak-Yarnell
05.2019 - Current
Front Desk Coordinator
Raleigh Endoscopy Center
03.2017 - 03.2023
Director of Rehabilitation
Genesis Rehab Services
07.2015 - 11.2016
Regional Rehab Office Coordinator
Genesis Rehab Services
02.2014 - 07.2015
Rehab Office Coordinator
Genesis Rehab Services
02.2013 - 02.2014
Integrative Nutrition Health Coach - Certification
The Institute for Integrative Nutrition
Business/Nutrition -
University of Akron
High school diploma -
Cloverleaf High School