Lorena Canales
Asheboro
Summary
Bilingual Patient Service Representative with a proven track record at Atrium Health Wake Forest Baptist-Deep River Family Medicine. Proficient in insurance verification and appointment scheduling, fostering trust through exceptional customer service. Recognized for maintaining HIPAA compliance while training new staff, contributing to a collaborative and efficient clinic environment. Fluent in Spanish, enhancing communication with diverse patients. Detail-oriented and proactive with good relationship-building skills.
Overview
4
4
years of professional experience
Work History
Bilingual Patient Service Representative I
Atrium Health Wake Forest Baptist-Deep River
07.2021 - Current
- Demonstrated to work with patients from diverse ethnic groups and supported those with bilingual needs.
- Handled bilingual calls with ease, ensuring clear communication and understanding for callers of diverse backgrounds.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC/ENCOMPASS to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Trained new staff on filing, phone etiquette and other office duties.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Southwestern Randolph High School
Asheboro, NC06-2016
Skills
- Spanish fluency
- Telephone etiquette
- Customer service
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Healthcare industry
- Phone and email etiquette
- Attention to detail
- Punctual and hardworking
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Patient Service Representative I
Atrium Health Wake Forest Baptist-Deep River
07.2021 - Current
High School Diploma -
Southwestern Randolph High School
Similar Profiles
Ashley LongAshley Long
Registered Medical Assistant/Endocrinology at Atrium Health Wake Forest Baptist HealthRegistered Medical Assistant/Endocrinology at Atrium Health Wake Forest Baptist Health
Diane BrownDiane Brown
Patient Family Coordinator at Atrium Health Wake Forest Baptist HealthPatient Family Coordinator at Atrium Health Wake Forest Baptist Health
Janine Sansom, BSN, RN-BCJanine Sansom, BSN, RN-BC
Charge Nurse at Atrium Health Wake Forest Baptist HealthCharge Nurse at Atrium Health Wake Forest Baptist Health