Lorelei Stanley
Charlotte,NC
Summary
Dynamic leader with proven expertise in team management and problem-solving, honed at Chick-fil-A East Woodlawn. Excelled in fostering teamwork and collaboration, significantly enhancing customer satisfaction and streamlining operations for efficiency. Skilled in tailoring training content for diverse learning styles, demonstrating strong organizational skills and a commitment to continuous improvement.
Overview
3
3
years of professional experience
Work History
Team Leader
Chick-fil-A East Woodlawn
08.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Training Ambassador
Chick-fil-A Monroe
01.2022 - 08.2024
- Conducted regular assessments of training effectiveness, refining content for optimal results and continuous improvement.
- Maximized training impact by tailoring content to suit diverse learning styles and preferences of attendees.
- Served as an approachable point-of-contact for both management and trainees, bridging communication gaps effectively.
- Offered guidance on goal setting strategies to empower trainees towards achieving career milestones.
- Enhanced trainee engagement by incorporating interactive activities and real-life examples in training sessions.
Education
Bachelor of Arts - Marketing
Queens University of Charlotte
Charlotte05-2028
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Work Planning and Prioritization
- Strong Organizational Skills
Affiliations
- Kappa Delta Sorority
Timeline
Team Leader
Chick-fil-A East Woodlawn
08.2024 - Current
Training Ambassador
Chick-fil-A Monroe
01.2022 - 08.2024
Bachelor of Arts - Marketing
Queens University of Charlotte
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