Logann Voller
King
Summary
Highly skilled Billing Specialist with background in managing complex billing systems, ensuring accurate invoicing and maintaining financial records. Strengths include deep understanding of accounting procedures, proficiency in billing software, and ability to handle high volume workloads efficiently.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Forsyth Psychiatric Associates, PLLC.
Clemmons
02.2022 - Current
- Assisted in developing strategies for improving collections processes.
- Generated periodic reports summarizing account balances and collection activities.
- Maintained accurate records of collections, adjustments and denials in the system.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Worked closely with patients to discuss payment arrangements when needed.
- Implemented new policies related to billing processes when required.
- Answered customer inquiries regarding billings, payments, account status.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Provided support to other departments within the organization as needed.
- Performed additional duties as assigned by management team.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Investigated incorrect billings and processed refunds as necessary.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Disputed incorrect processing with insurance companies.
Certified Nursing Assistant
Priddy Manor Assisted Living
King
06.2021 - 02.2022
- Observed patients for any changes in their physical or mental condition.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Answered call lights promptly and responded to patient needs accordingly.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Sales Representative
Mickey and Company Boutique
King
01.2021 - 06.2021
- Developed and maintained relationships with customers to ensure repeat business.
- Managed inventory levels by ordering sufficient stock for each account.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Researched competitors' products, prices, and sales techniques.
- Analyzed customer feedback to improve products and services.
Crew Member
McDonald's
King
01.2019 - 10.2020
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
Education
High School Diploma -
West Stokes High School
King, North Carolina05-2021
Skills
- Insurance verification
- Claims submission
- Payment processing
- Collections management
- Customer service
- Attention to detail
- Communication skills
- Time management
- Process improvement
- Billing dispute resolution
- Medical billing and collections
- Multitasking and organization
Timeline
Billing Specialist
Forsyth Psychiatric Associates, PLLC.
02.2022 - Current
Certified Nursing Assistant
Priddy Manor Assisted Living
06.2021 - 02.2022
Sales Representative
Mickey and Company Boutique
01.2021 - 06.2021
Crew Member
McDonald's
01.2019 - 10.2020
High School Diploma -
West Stokes High School