Logan Royall
Thurmond
Summary
I have been a sales worker with proven expertise at Walmart, excelling in customer service and relationship building for close to five years. Recognized for enhancing customer satisfaction through effective conflict resolution and exceptional product knowledge. Skilled in cash handling and merchandising, consistently contributing to increased sales and a welcoming shopping environment. Reliable team player dedicated to achieving store goals. I also have experience with leading teams to ensure effectiveness in customer care and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Walmart
10.2023 - Current
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained merchandise displays, ensuring alignment with store standards and promotions.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Collaborated with team members to manage inventory levels and restock shelves promptly.
- Trained new associates on customer service protocols and operational procedures.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Molder
ECMD
03.2023 - 09.2023
- Operated molding machines to produce high-quality components for various applications.
- Monitored production processes to ensure adherence to safety and quality standards.
- Assisted in troubleshooting equipment issues, improving machine uptime and efficiency.
- Collaborated with team members to optimize workflow and reduce cycle times.
- Conducted routine maintenance on molds and machinery to enhance operational reliability.
- Observed machines to promote continual, efficient production during operations.
Sales Associate
Walmart
05.2020 - 05.2022
- Analyzed sales trends to provide insights for improving product placement strategies.
- Implemented best practices for maintaining store cleanliness and organization standards.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
East Wilkes Highschool
Ronda, NC05-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Store opening and closing
- Product sales
- Professional demeanor
- Guest relations
- Merchandise display
- Friendly and outgoing
Certification
- Licensed Forklift Operator
Awards
- Safety Award
- Food and Consumables Champion Award
Timeline
Sales Associate
Walmart
10.2023 - Current
Molder
ECMD
03.2023 - 09.2023
Sales Associate
Walmart
05.2020 - 05.2022
High School Diploma -
East Wilkes Highschool