Logan Cobb
Nashville
Summary
Results-driven bankruptcy and collections specialist with a proven track record in achieving high performance ratings. Adept at coordinating with attorneys and ensuring compliance with local filing rules, facilitating timely submissions and client satisfaction.
Overview
6
6
years of professional experience
Work History
Bankruptcy Specialist ll
TRUIST
Wilson
07.2024 - Current
- Researched legal issues in bankruptcies, focusing on exemptions from dischargeable debts and lien avoidance strategies to support client cases.
- Coordinated with attorneys to address legal aspects of bankruptcy cases, ensuring thorough preparation and strategy alignment.
- Ensured compliance with local filing rules for electronic and hard copy documents, facilitating timely and accurate submissions.
- Filed documentation on time with bankruptcy courts to avoid delays.
- Avoided delinquencies by closely following up with bankruptcy attorneys and remaining aware of all major deadlines.
- Reviewed bankruptcy filings for accuracy and compliance with regulations.
- Reviewed financial documents for accuracy and compliance with regulations.
- Calculated clients' available monthly income to meet debt obligations.
- Researched relevant case law pertaining to specific facts presented by individual clients.
- Maintained accurate records of all client interactions and case files according to office procedures.
- Supported development of new hires to enhance team performance.
- Achieved a monthly average of 90%-100% in monthly and yearly performance reviews.
Collections Specialist
Truist Bank
Greenville
08.2020 - 07.2024
- Collected payment and pertinent information, ensuring accurate order placement.
- Provided exceptional customer service during collection calls, maintaining professionalism and composure.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Researched accounts and completed due diligence to resolve collection problems.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Promoted to 60 Day Agent due to leadership and outstanding performance that achieved Promotion.
- Enhanced customer satisfaction by implementing strategies to address needs and resolve concerns.
- Consistently maintained high customer satisfaction ratings.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved Employee of the month multiple times through effectively helping with training others and collecting.
Education
High School Diploma -
Farmville Central High School
Farmville, NC06-2016
Some College (No Degree) - Welding
Pitt Community College
Winterville, NCSkills
- Bankruptcy procedures
- Debt Recovery
- Collections
- Account Management
- Account Review
- Account Retrieval
- Document Management
- Proficiency in TLO
- Data Analysis
- Critical Thinking
- Decision-making
- Negotiation
- Team Oriented
- Relationship Building
- Conflict resolution
- Compliance standards
- Counsel Clients
Achievements
- Achieved employee of the month numerous times through effectively helping with training others and collecting
- Received monthly bonuses by hitting goal numbers
- Achieved a monthly and yearly average of 90%-100% in bankruptcy performance reviews
- Received Reward plaque from company due to high preformance
Timeline
Bankruptcy Specialist ll
TRUIST
07.2024 - Current
Collections Specialist
Truist Bank
08.2020 - 07.2024
High School Diploma -
Farmville Central High School
Some College (No Degree) - Welding
Pitt Community College