Jamie Hamlin
Huntersville,NC
Summary
Professional in food production retail industry with keen eye for quality control and operational efficiency. Known for consistently maintaining high standards and driving team performance to achieve business goals. Highly reliable, adaptable, and focused on delivering excellent customer service and operational outcomes.
Overview
15
15
years of professional experience
Work History
Assistant Deli Manager
The Fresh Market
08.2024 - Current
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
Deli Manager
The Fresh Market
03.2023 - 05.2024
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
Assistant Deli Manager
The Fresh Market
07.2021 - 03.2023
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Controlled freshness of products by rotating and removing out of code merchandise.
Overnight Cook
IHOP
04.2018 - 03.2020
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared and expedited food orders to support waitstaff and other team members.
Sous Chef
Stonewood Grill & Tavern
01.2014 - 03.2020
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Handled portion control activities according to specified instructions provided by chef.
Sous Chef
Back Bay Restaurant Group
10.2009 - 10.2014
- Established and updated staff schedules and assignments to optimize coverage of peak times.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Placed orders to restock items before supplies ran out.
- Developed full, tasting, and special events menus to meet all establishment needs and maintain strong customer levels.
- Obtained fresh, local ingredients, resulting in lower grocery costs.
- Mentored kitchen staff at all levels to prepare each for demanding roles.
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Acted as head chef when required to maintain continuity of service and quality.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
Education
GED -
John I. Leonard High School
Greenacres, FL2004
Skills
- Efficient multitasking
- Stocking and replenishing
- Menu memorization
- Order delivery practices
- Food spoilage prevention
- Kitchen organization
- Food inspection
- Microsoft Office software proficiency
- Training & Development
- Supervision
- Leadership
- Data management
Timeline
Assistant Deli Manager
The Fresh Market
08.2024 - Current
Deli Manager
The Fresh Market
03.2023 - 05.2024
Assistant Deli Manager
The Fresh Market
07.2021 - 03.2023
Overnight Cook
IHOP
04.2018 - 03.2020
Sous Chef
Stonewood Grill & Tavern
01.2014 - 03.2020
Sous Chef
Back Bay Restaurant Group
10.2009 - 10.2014
GED -
John I. Leonard High School
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