Lizzy Sharpe
Eden
Summary
Dynamic Credentialing Specialist with proven expertise in credential verification and data acquisition at Rockingham Revenue Services. Adept at enhancing customer relations and ensuring accurate record preparation. Recognized for effectively managing account updates and collaborating with management to streamline processes, contributing to improved operational efficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Credentialing Specialist
Rockingham Revenue Services
02.2024 - Current
- Conducted primary source verifications such as background checks and board certifications.
- Received and evaluated applications to look for missing and inaccurate information.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Prepared records for site visits and file audits.
- Answer incoming phone calls promptly, courteously, and professionally.
- Direct calls to appropriate personnel or departments using a multi-line phone system.
- Take accurate messages and ensure timely delivery to the appropriate individuals.
- Provide general information regarding company services, policies, and procedures.
- Maintain a professional tone and demeanor at all times.
- Record and update call logs, messages, or call transfers as required.
Customer Service Representative
Farm Bureau Insurance
07.2022 - 02.2024
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Trained new personnel regarding company operations, policies and services.
- Sort and organize paper documents for filing.
- File documents in appropriate locations (physical filing cabinets or digital systems).
- Label and index files accurately for quick retrieval.
- Maintain and update filing systems to ensure accuracy and accessibility.
- Retrieve documents upon request and track files in and out of the system.
Education
No Degree -
Guilford Technical Community College
Jamestown, NCNo Degree -
Rockingham Community College
Wentworth, NCSkills
- Credential verification
- Facility credentialing
- Data acquisition
- Management collaboration
- Scheduling
- Account updating
- Customer relations
- Record preparation
- Product promotion
Certification
- Certified in Adobe
- Certified in Microsoft
Timeline
Credentialing Specialist
Rockingham Revenue Services
02.2024 - Current
Customer Service Representative
Farm Bureau Insurance
07.2022 - 02.2024
No Degree -
Guilford Technical Community College
No Degree -
Rockingham Community College
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