Lizet B. Sanchez
Greensboro
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Airline Customer Service Agent
United Airlines
04.2024 - Current
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes
- Identified issues, analyzed information and provided solutions to problems
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Worked well in a team setting, providing support and guidance
Bilingual Care Monitor
Deployed Services
03.2024 - 05.2024
- Bilingual line of sight support worker, that maintained line of sight supervision of assigned children
- Direct care and monitoring of unaccompanied children
- I supported the delivery of educational services based on age appropriateness
Team Lead
GAT
08.2022 - Current
- Maintained overall safe work environment while properly safeguarding the aircraft and the flights performance
- Trained new employees with training programs by relaying information on company procedures and safety requirements while ensure cargo crew are wearing PPE and ready to perform their duties
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
Detailer
Camping World
02.2020 - 02.2024
- Managed the cleaning schedule, was a bilingual interpreter for the staffing and upper management
- Cleaned and inspected all of the rv's and ordered the cleaning materials and kept inventory
Cashier/Customer Service
3.50 Cleaners
02.2017 - 02.2020
- Front desk customer service, bilingual interpreter for staff, upper management and customers
- Assisted customers with their cleaning needs and made sure all orders were accurate and on time
- Trained new employees
Line Cook
Brixx Wood Fired Pizza
10.2011 - 03.2024
- I learned and maintained standards in food production and quality
- Expedited orders in a timely manner
- Demonstrated excellent operational sanitation and maintained a professional relationship with fellow co-workers
- Incorporated safe work practices in my job and attended staff meetings
Education
Business Administration -
Cetis #52
Greensboro, NC01.2000
GED -
GTCC
Greensboro, NC02.2025
Skills
- Fluent in English
- Fluent in Spanish
- Customer service
- Teamwork
- Stress tolerance
- Airline policies
- Exceptional communication
- Ticketing systems
- Effective communication
- Issue resolution
- Telephone etiquette
- Analytical skills
- Time management
- Safety protocols and procedures
- Task prioritization
- Team leadership
- Organizational skills
- Flexible schedule
- Communication skills
- Multitasking
- Conflict resolution
- Staff training
- Problem-solving abilities
- Critical thinking
- Detail orientation
- Teamwork and collaboration
- General Computer Skills
- Written communication
- Complaint handling
- Decision-making
- Interpersonal skills
- Product knowledge
- Adaptability and flexibility
- Time management abilities
- Payment processing
- Analytical thinking
- Verbal and written communication
- Reliability
- Attention to detail
- Detail-oriented
- Phone and email etiquette
- Active listening
- Data entry
- Adaptability
- Problem-solving aptitude
Accomplishments
- Supervised team of 10 or more staff members.
Awards
- Children and Families First Employability Skills Certificate
- Children and Family Money Management Certificate
- Children and Family Nutrition Certificate
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Airline Customer Service Agent
United Airlines
04.2024 - Current
Bilingual Care Monitor
Deployed Services
03.2024 - 05.2024
Team Lead
GAT
08.2022 - Current
Detailer
Camping World
02.2020 - 02.2024
Cashier/Customer Service
3.50 Cleaners
02.2017 - 02.2020
Line Cook
Brixx Wood Fired Pizza
10.2011 - 03.2024
Business Administration -
Cetis #52
GED -
GTCC
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