Lizbeth Jacobo Molina
Zebulon
Summary
Competent and detail-oriented Accounting Assistant well-versed in accounts payable and receivable management, financial forecasting, budgets. Talented in identifying and correcting errors for impeccable accuracy. Committed to achieving team objectives and driving company development. Proactive communicator with solid foundation of trustworthy and dependable performance.
Overview
5
5
years of professional experience
Work History
Accounts Assistant
USA Dream Stone LLC
Garner
10.2022 - 06.2025
- Processed accounts payable and receivable accurately and efficiently.
- Managed vendor communications to resolve billing discrepancies and inquiries.
- Maintained financial records using QuickBooks software for data accuracy.
- Input Bills
- verify invoices
- Pay vendors
- send out contracts
- Generate Invoices
- Review Po’s
- Matched orders with invoices and recorded required information.
- Track payments
- Resolve disputes
- Maintain accounts
- Generate AR Aging Reports (QB)
- Reconcile Accounts
- Respond to inquiries
- Resolve discrepancies
- Customer relations
- Reporting
- Record Keeping
- Prepared and processed invoices, payments and bank deposits.
- Maintained accurate records of financial transactions.
- Processed company receipts, sales invoices, and payments from customers and suppliers.
- Generated monthly financial reports for management review.
- Coordinated with vendors regarding billing issues.
- Received payments from customers via cash, check and credit cards to pay company invoices.
Customer Service Representative
Insurance Doctor
Raleigh
10.2021 - 08.2022
- Assisted customers with insurance inquiries and policy information.
- Processed claims and facilitated communication between clients and insurers.
- Managed customer accounts using internal software systems for accuracy.
- Educated clients on coverage options and policy benefits effectively.
- Maintained detailed records of customer interactions for follow-up actions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collected deposits or payments and arranged for billing.
- Contacted customers about potential service upgrades, new services and account changes.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with insurance inquiries and policy details.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Completed sales payments, refunds and exchanges and issued store credit.
- Navigated multiple systems to identify source of issue.
- Addressed customer concerns and complaints and resolved issues promptly.
- Returned customer calls and responded to inquiries and complaints.
- Communicated with clients over phone, email and chat platforms.
- Completed paperwork and entered important data in company.
Administrative Assistant
Raleigh Concrete LLC
07.2020 - 05.2021
- Reconciled accounts, tracked expenses and processed payments to help maintain business financial health.
- Coordinated purchases for new supplies such as paper, toner and writing implements.
- Improved office policies and enforced rules to meet administrative objectives.
- Handled phone calls, digital communications.
- Entered data manually and scanned documents to maintain databases.
- Coordinated files, checked timecards and processed payroll.
- Received and distributed mail, maintained electronic records and reordered and restocked supplies to facilitate office operations.
- Calculated amounts due, interest charges and balances.
- Reviewed documents such as purchase orders and sales tickets to calculate charges due.
- Handled timely coding keying of payroll and company invoices.
- Assisted with sorting mail and preparing invoices for imaging
- Quickly processed incoming payments and posted to the correct account.
Education
Translation Interpretation Certification Part II (Medical) -
Wake Technical Community College
Raleigh, NC10-2017
Translation Interpretation Part I (Legal) Certification -
Wake Technical Community College
Raleigh, NC06-2017
High School Diploma -
Bunn High School
Bunn, NC06-2017
Skills
- QuickBooks proficiency (online & offline)
- Invoice processing
- Spanish Advanced translation
- English Advanced
- Office management
- Billing apex software
- General account reconciliación
- Customer service
- Analytical thinking
- Effective communication
- Problem solving
- Accounts receivable management
- Accounts payable management
- Team collaboration
- Microsoft Excel
- Payment tracking systems
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Accounts Assistant
USA Dream Stone LLC
10.2022 - 06.2025
Customer Service Representative
Insurance Doctor
10.2021 - 08.2022
Administrative Assistant
Raleigh Concrete LLC
07.2020 - 05.2021
Translation Interpretation Certification Part II (Medical) -
Wake Technical Community College
Translation Interpretation Part I (Legal) Certification -
Wake Technical Community College
High School Diploma -
Bunn High School