Lizbeth Bueno Quirino
Greenville
Summary
Bilingual in Spanish and English with strong communication skills. Proven ability in customer service and handling phone inquiries effectively. Demonstrated capacity to engage with diverse clientele and resolve issues promptly.Quick learner with strong willingness to acquire new knowledge and skills
Overview
6
6
years of professional experience
Work History
Secretary
Pezinas Inc.
Hookerton
06.2023 - Current
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Maintained accurate records and files to support office operations.
- Updated contact lists on a regular basis; created new contacts as needed.
Customer Service Representative
Results Call Center
Winter Haven
03.2020 - 04.2021
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with inquiries and resolved issues efficiently.
- Escalated complex issues to appropriate departments for resolution support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Continuing Education Units - Phlebotomist
Lenoir Community College
Kinston, NC03-2023
High School Diploma -
Ridge Technical Collage
Winter Haven, FL05-2019
Skills
- Bilingual communication
- Communication management
- File organization
- Record maintenance
- Calendar scheduling
- Office software proficiency
- Customer relationship management
- Time management
- Problem solving
- Attention to detail
- Document preparation
- HIPAA guideline compliance
- Filing experience
- Customer service
- Phone etiquette
- Verbal and written communication
- Organization
- Phone reception
- Call handling
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Secretary
Pezinas Inc.
06.2023 - Current
Customer Service Representative
Results Call Center
03.2020 - 04.2021
Continuing Education Units - Phlebotomist
Lenoir Community College
High School Diploma -
Ridge Technical Collage