Liz Rodriguez
Midland
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Mecklenburg County
Charlotte, NC
03.2025 - Current
- Developed and maintained filing systems, enhancing document retrieval and organization.
- Provided administrative support to facilitate effective communication across departments.
- Ensured accurate record-keeping with diligent data entry and database management for vital information.
- Managed unsheltered mail filing system
- Implemented quality control measures to ensure accuracy of scanned documents and adherence to standards.
Guest Service Representative
Hendrick Automotive Group
Concord, NC
07.2023 - 04.2025
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Updated guest records and company records via Excel
Customer Service Representative
Publix
Mint Hill, NC
08.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled money order and money transfer transactions (Western Union)
Cashier
Harris Teeter
Charlotte, NC
02.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NC12-2024
Skills
- Customer service
- Microsoft skills
- Guest accommodations
- Detail-oriented
- Scanning/filing documents
- Data entry
- Language proficiency
- Guest experiences
- Clear communication
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Mecklenburg County
03.2025 - Current
Guest Service Representative
Hendrick Automotive Group
07.2023 - 04.2025
Customer Service Representative
Publix
08.2021 - 07.2023
Cashier
Harris Teeter
02.2019 - 03.2020
Associate of Arts -
Central Piedmont Community College