Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liz Rodriguez

Midland

Summary

Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.

Overview

6
6
years of professional experience

Work History

Guest Service Representative

Hendrick Automotive Group
07.2023 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Updated guest records and company records via Excel

Customer Service Representative

Publix
08.2021 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Handled money order and money transfer transactions (Western Union)

Cashier

Harris Teeter
02.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Arts -

Central Piedmont Community College
Charlotte, NC
12-2024

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Food and beverage area setup
  • Data entry
  • Language proficiency
  • Guest experiences
  • Clear communication
  • Multitasking Abilities

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Guest Service Representative

Hendrick Automotive Group
07.2023 - Current

Customer Service Representative

Publix
08.2021 - 07.2023

Cashier

Harris Teeter
02.2019 - 03.2020

Associate of Arts -

Central Piedmont Community College

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Liz Rodriguez