Liz Posnanski
Charlotte
Summary
Performer with a background in customer service and childcare. Outgoing people-person who loves to solve problems, interact with as many people as possible, and give 100% to any and all situations.
Overview
4
4
years of professional experience
Work History
Theatre Coach
Limelight Kids
08.2025 - Current
- Implemented engaging lesson plans to teach children about the world through the use of theatre games and techniques
- Mentored students in character development techniques, enhancing their confidence
- Work with both elementary and preschool aged children to use theatre as a technique for social and emotional learning
- Managed after-school drama club activities, fostering a sense of community among participating students.
Guest Service Representative
Blume Studios
08.2025 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Contributed positively towards creating a welcoming atmosphere
- Get the guests excited and ready to start their games by going over rules and ensuring everyone is on time and ready
Salesperson
New Age Marketing
06.2025 - 07.2025
- Developed strong customer relationships through effective communication and product knowledge.
- Delivered exceptional service, resolving customer inquiries and complaints promptly.
- Collaborated with team members to enhance sales strategies and improve performance.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Game Master
Escape Tactic
06.2023 - 05.2025
- Watch and help out groups during their time in the escape room
- Make the customer’s experience fun and worthwhile
- Daily cleaning to make sure the establishment is presentable
- Resetting the rooms after groups and fixing any problems within the rooms
Summer Camp Front Office Staff and Extended Day
Summer at Providence Day School
06.2022 - 08.2022
- Monitor and help during summer camp lunch time for all the different summer camps
- Answer parents’ questions on the phone, email, or in person
- Be on call if a summer camp needed support or emergency help
- Extended day care was staying and watching the kids until their parents came
Hostess
P.F. Chang’s
02.2022 - 05.2022
- Greet and seat people at tables according to server order
- Be the first person to greet and make customers feel welcome
- Answer the phone
- Use technology in order to pre-seat reservations and constantly update the seating chart on the program
Costume Technician
Carowinds
06.2021 - 08.2021
- Worked in the costume shop pulling and fixing costume pieces
- Got Parade certified in order to help with parade security
- Did laundry and fixed costumes from the parade nightly for 100+ entertainers
Education
BA - Theatre Performance
University of North Carolina At Charlotte
Charlotte, NC05.2025
Skills
- Customer Service
- Writing
- Public Speaking
- Improvisational Skills
- Personable and friendly
- Building relationships
- Verbal and written communication
- Can-do attitude
Timeline
Theatre Coach
Limelight Kids
08.2025 - Current
Guest Service Representative
Blume Studios
08.2025 - Current
Salesperson
New Age Marketing
06.2025 - 07.2025
Game Master
Escape Tactic
06.2023 - 05.2025
Summer Camp Front Office Staff and Extended Day
Summer at Providence Day School
06.2022 - 08.2022
Hostess
P.F. Chang’s
02.2022 - 05.2022
Costume Technician
Carowinds
06.2021 - 08.2021
BA - Theatre Performance
University of North Carolina At Charlotte