Liz Burgos Ferrer
Winston-Salem
Summary
Bilingual Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Assistant
Eric J. Sadler, DDS And Associates
09.2023 - Current
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
Dental Assistant
United Health Centers
08.2021 - 09.2023
- Cleaned and sanitized dental instruments and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
Dental Patient Service Coordinator
United Health Centers
12.2018 - 08.2021
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained treatment procedures.
Call Center Representative
United Health Centers
02.2018 - 12.2018
- Responded to customer calls to answer questions and schedule appointments.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Medical Patient Service Coordinator
United Health Centers
09.2017 - 02.2018
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Certificate - Coronal Polishing
NC Dental U
Cary, NC04.2023
Certificate - Dental Assisting
NC Dental U
Charlotte, NC08.2021
High School Diploma -
GNB Regional Vocational Technical High School
New Bedford, MA05.2017
Skills
- Dependable
- Fast Learner
- Patient Schedule Management
- Chair Side Assistance
- eClinical Works EMR
- Henry Schein Dentrix
- Solutions Reach Program
Certification
Completed 3,000 hours of chairside assisting to qualify as a DAII, Coronal Polishing, DA I Certificate, NC Dental X-Ray, Nitrous Oxide Monitoring, CPR/ AED, Dental Office Emergencies
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant
Eric J. Sadler, DDS And Associates
09.2023 - Current
Dental Assistant
United Health Centers
08.2021 - 09.2023
Dental Patient Service Coordinator
United Health Centers
12.2018 - 08.2021
Call Center Representative
United Health Centers
02.2018 - 12.2018
Medical Patient Service Coordinator
United Health Centers
09.2017 - 02.2018
Certificate - Coronal Polishing
NC Dental U
Certificate - Dental Assisting
NC Dental U
High School Diploma -
GNB Regional Vocational Technical High School
Completed 3,000 hours of chairside assisting to qualify as a DAII, Coronal Polishing, DA I Certificate, NC Dental X-Ray, Nitrous Oxide Monitoring, CPR/ AED, Dental Office Emergencies
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