Litzi Torres

• Greeting guest and ensuring proper customer service
• Training existing employees on new store operations, new kitchen menu items and any changes to store processes and procedures.
• Developed and implemented a comprehensive customer service training program for new and existing employes
• Improved operational efficiencies while managing customers request, store inventory, and transactions

• Performed bilingual customer service within a high-volume call center in a timely manner.

• Maintained client confidentiality in accordance with HIPAA regulations to include the responding of emails, phone calls, and the delivery of COVID-19

• Greeted and welcomed guest answered questions and adressed any concerns
• Answering incoming calls in Spanish and English in a timely manner
• Reviewed staffing needs with Area and District Manager, assisted in payroll and Timesheet process
• Organized and scheduled meetings and appointments

• Greeting guest and ensuring proper customer service
• Answering incoming calls in Spanish and English in a timely manner
• Great communication with team members guests and management
• Maintaining an appealing and clean environment
• Register arriving guest and assigned vacant rooms