Lissy Ramos
Durham
Summary
Bilingual customer service and sales professional with over 9 years of experience delivering exceptional customer service. Recognized for outstanding problem-solving abilities, positive attitude and adaptability in fast-paced environments. Consistently fostering strong and lasting customer relationships. Proficient in troubleshooting and project coordination, with a proven track record of enhancing customer experiences that drive satisfaction and loyalty. Committed to leveraging diverse skills to improve operational efficiency and contribute to overall team success.
Overview
9
9
years of professional experience
Work History
Video Repair Representative
Charter Communications
01.2025 - Current
- Manage high-volume inbound calls in a fast-paced call center.
- Execute troubleshooting procedures for internet, streaming and cable box malfunctions, achieving prompt resolutions for customer satisfaction.
- Facilitate customer payment processing and schedule service appointments.
- Acknowledge customer feedback and address concerns to uphold standards of excellence in service.
Front Desk Receptionist
Gonzalez Painters & Contractors
01.2022 - 01.2025
- Handled phone calls, scheduled appointments, and followed up on client emails.
- Processed payments for projects and coordinated weekly team meetings.
- Assisted in organizing company-sponsored events to promote networking and community outreach.
Realtor
eXp Realty
Raleigh, NC
01.2020 - 01.2022
- Prospected 150+ leads weekly, assisting over 25 families in buying or selling homes in the Triangle area.
- Contributed to $30M in gross sales volume and recognized for top performance.
- Provided excellent client service, from prospecting to closing.
Realtor
RE/MAX
Raleigh, NC
01.2017 - 01.2020
- Generated business through outbound calls, networking events, and referrals.
- Scheduled appointments and built strong client relationships.
- Completed training programs to improve productivity and sales performance.
Education
NC Real Estate License -
Superior School of Real Estate
01.2017
Liberal Arts, English
Northampton Community College
01.2015
Skills
- Analytical problem solving
- Empathetic listener
- Effective communication
- Quick adaptability
- Detail-oriented organization
- Collaborative teamwork
Additional Strengths
- Fast learner & proactive problem solver
- Creates quick rapport and professional partnerships
- Collaborative and self-motivated, with the flexibility to excel both independently and within a team.
- Skilled in cross-cultural communication
Timeline
Video Repair Representative
Charter Communications
01.2025 - Current
Front Desk Receptionist
Gonzalez Painters & Contractors
01.2022 - 01.2025
Realtor
eXp Realty
01.2020 - 01.2022
Realtor
RE/MAX
01.2017 - 01.2020
Liberal Arts, English
Northampton Community College
NC Real Estate License -
Superior School of Real Estate