Program Director
Lisha Vandersteen
Golden Horizons Adult Day Center
Pittsboro
26
years of professional experience
Experienced program and community leader with expertise in operations oversight, quality and compliance, and staff development. Known for building strong teams, improving service delivery, and achieving measurable results in adult care settings.
Work History
Program Director
11 Months- Coordinated daily operations for two adult day centers, ensuring consistent participant care and streamlined service flow.
- Developed and implemented program, activity scheduling, nutrition, and service adjustments for diverse client needs.
- Monitored attendance and documentation for accuracy, creating processes that enhanced compliance.
- Monitored attendance, records, and documentation for accuracy and compliance.
- Developed and implemented training programs that equipped staff with skills to effectively support participants with dementia and Alzheimer's.
Adult Care Community Leader
11 Months- Coordinated daily resident engagement activities to support social connection and positive community atmosphere.
- Communicated with families and residents to address concerns and maintain satisfaction across service interactions.
- Guided residents through community orientation and onboarding, ensuring smooth transition and integration into the community.
- Monitored community operations for regulatory compliance, ensuring consistent service delivery and prompt follow-up on resident needs.
- Managed budgets, receivables exceeding $450,000 monthly, billing and payroll.
- Led deficiency-free surveys and resolved complaints, enhancing overall community compliance and resident satisfaction.
Adult Care Community Leader
1 Year 6 Months- Improved facility quality rating from Zero to Three stars in less than two years.
- Monitored community operations to ensure consistent service delivery and timely follow-up on resident needs.
- Collaborated with care and support teams to resolve issues and maintain smooth daily workflows.
- Documented resident updates and service requests accurately for continuity across departments.
- Assisted with event planning and activity scheduling to promote participation and community involvement.
- Created onboarding programs, developing staff and mentoring emerging leaders.
Interim Adult Care Community Leader
1 Year 1 Month- Coordinated resident engagement activities that supported daily wellbeing and social connection.
- Communicated with families to address concerns and maintain positive community relationships.
- Supported care team scheduling and reinforced consistent service delivery standards.
- Documented resident updates accurately to maintain clear communication across departments.
- Conducted deficiency-free survey to ensure compliance with standards., revolving complaints, and improving compliance processes.
Interim Adult Care Home Leader
1 Year- Coordinated daily operations to support resident care, staff coverage, and service continuity.
- Collaborated with interdisciplinary staff to resolve care concerns and improve resident outcomes.
- Supervised team members, providing coaching on policies, procedures, and quality standards.
- Monitored compliance with safety, infection control, and regulatory requirements across assigned areas.
- Led community through the COVID-19 developing processes, procedures, and protocols.
Senior Manager
8 Months- Directed daily assisted living and home care operations, ensuring consistent service delivery and resident support.
- Supervised caregiving staff, assigned workloads, and resolved staffing gaps to maintain coverage.
- Implemented compliance procedures for care plans, documentation, and regulatory requirements.
- Coordinated communication between residents, families, and clinical teams to address concerns promptly.
Community Health Coordinator
1 Year 11 Months- Coordinated community health outreach programs, aligning services with hospital population health priorities.
- Collaborated with interdisciplinary teams to connect patients with screenings, education, and follow-up resources.
- Facilitated partnerships with agencies, schools, and nonprofit organizations to expand outreach effectiveness.
- Supported community events, screenings, and prevention initiatives to improve patient engagement.
- Developed health education materials tailored to diverse audiences and local community needs.
Budget Analyst
14 Years 7 Months- Monitored appropriations, encumbrances, and expenditures to ensure compliance with state budget controls.
- Analyzed departmental expenditures to support budget preparation and identify funding variances.
- Prepared recurring fiscal reports for leadership, highlighting spending trends and resource needs.
- Reconciled financial data across divisions to maintain accurate budget and ledger records.
Education
Bachelor of Science - Business With Emphasis in Accounting And Marketing
MBA - Business Administration
Masters of Healthcare Administration - Masters in Healthcare Administration
Skills
Program leadership
Operations management
Compliance management
Program evaluation
Staff supervision
Training and development
Staff development
Curriculum development
Risk management
Operational oversight
Leadership development
Relationship building
Timeline
Program Director
Golden Horizons Adult Day Center
10.2025 - 09.2026Read More
Adult Care Community Leader
Navion Senior Solutions
10.2024 - 09.2025Read More
Adult Care Community Leader
Mainstay Senior Living
11.2022 - 05.2024Read More
Interim Adult Care Community Leader
Victorian Senior Care
10.2021 - 11.2022Read More
Interim Adult Care Home Leader
Trinity Health - St. Joseph's of the Pines
07.2020 - 07.2021Read More
Senior Manager
Livewell Assisted Living and Home Care
10.2019 - 06.2020Read More
Community Health Coordinator
Avera Queen Of Peace Hospital
06.2015 - 05.2017Read More
Budget Analyst
State of Missouri Dept. of Corrections, Mental Health and Health
11.2000 - 06.2015Read More
Columbia College
Bachelor of Science from Business With Emphasis in Accounting And Marketing
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Lincoln University
MBA from Business Administration
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Capella University
Masters of Healthcare Administration from Masters in Healthcare Administration
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