Lisha Rodriguez Santiago
Fayetteville
Summary
U.S. Army veteran with four years of specialized experience in hazmat response and a strong foundation in research methodologies. Proven success in supporting academic projects through meticulous data collection and analysis, ensuring high-quality outcomes. Collaborative team player adept at adapting to evolving project requirements while consistently achieving research objectives. Proficient in utilizing statistical software and maintaining precise documentation to enhance project efficiency and accuracy.
Overview
8
8
years of professional experience
Work History
Amazon Delivery Center (DJX2)
Jacksonville, FL
01.2021
- Selecting, packing, sorting and shipping customer orders.
Research Assistant Volunteer
Puerto Rico Psychology Association
San Juan, PR
01.2020
- Use multiple streams of data to find information and statistical analysis of data.
Cashier
24 Market Place
San Juan, PR
01.2018
- Scan items and ensure price is correct, dispense correct change and take money in the form of cash, debit or credit card.
Promotions
Plaza Las Américas Shopping Mall
San Juan, PR
01.2017
- Promotion and sales of exotic fragrance extracts, inventory preparation, arrangement of merchandise and cashier.
CBRN Specialist (74D) / Safety & Hazmat
United States Army
Fayetteville, NC
10.2022 - Current
- Conducted assessments of CBRN hazards to ensure safety and compliance with protocols.
- Developed and delivered training programs on CBRN response procedures for military personnel.
- Collaborated with team members to execute emergency response drills effectively and efficiently.
- Analyzed data from CBRN detection equipment to identify potential threats and recommend appropriate actions.
- Conducted sensitive site assessments and environmental monitoring to identify and mitigate chemical, biological, and radiological hazards.
Patterson Companies
Jacksonville, FL
01.2021 - Current
- Orderfilling, packing, hazmat packing, and checking customers’ orders.
Restaurant Waiter
Casa Maria Tequila Bar & Grill
Jacksonville, FL
08.2022 - 09.2022
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Assisted in training new waitstaff on restaurant policies and procedures.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Upsold menu items, contributing to increased restaurant sales and guest satisfaction.
Restaurant Waiter
Tequila's Mexican Restaurant
Jacksonville, FL
06.2022 - 08.2022
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders and managed cash transactions efficiently.
- Partnered with bar staff to enhance service efficiency and customer experience.
- Maintained cleanliness and organization of dining area throughout shifts.
Warehouse Clerk
Patterson Logistics Inc
Jacksonville, FL
02.2021 - 03.2022
- Conducted regular inventory checks to maintain accurate stock levels and minimize discrepancies.
- Assisted in loading and unloading shipments, ensuring safe handling of products.
- Organized warehouse layout for optimized space utilization and improved workflow efficiency.
- Pack hazardous items
Intern
Village Book Builders
Mapleton, UT
06.2021 - 08.2021
- Developed and executed strategies to enhance educational access in villages, promoting long-term economic growth and poverty reduction.
- Supported team in developing literacy programs tailored to local needs and demographics.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Host and Waitress
JC’S Bar & Grill
Guaynabo, PR
01.2018 - 01.2020
- Provide wait service and customer service, take orders and attend tables.
Education
Bachelor’s - General Psychology, Psychology and Human Resources Management
University of Puerto Rico - Río Piedras Campus
01-2021
Master of Science - Psychology
Southern New Hampshire University
Hooksett, NH08-2026
Skills
- Organized, responsible and creative
- Customer service
- Active listening skills
- Excellent management and leadership skills
- Proactive
- Fast learner
- Critical thinking
- Ability to work as a team member and independently
- Microsoft Office domain (Word, Excel and PowerPoint)
- American Red Cross CPR/AED certification
LANGUAGES
Spanish: Reading - Advanced / Native, Writing - Advanced / Native, Speaking - Advanced / Native
English: Reading - Advanced / Fluent, Writing - Advanced / Fluent, Speaking - Advanced / Fluent
Timeline
CBRN Specialist (74D) / Safety & Hazmat
United States Army
10.2022 - Current
Restaurant Waiter
Casa Maria Tequila Bar & Grill
08.2022 - 09.2022
Restaurant Waiter
Tequila's Mexican Restaurant
06.2022 - 08.2022
Intern
Village Book Builders
06.2021 - 08.2021
Warehouse Clerk
Patterson Logistics Inc
02.2021 - 03.2022
Amazon Delivery Center (DJX2)
01.2021
Patterson Companies
01.2021 - Current
Research Assistant Volunteer
Puerto Rico Psychology Association
01.2020
Cashier
24 Market Place
01.2018
Host and Waitress
JC’S Bar & Grill
01.2018 - 01.2020
Promotions
Plaza Las Américas Shopping Mall
01.2017
Bachelor’s - General Psychology, Psychology and Human Resources Management
University of Puerto Rico - Río Piedras Campus
Master of Science - Psychology
Southern New Hampshire University