Lisa R. Burrell

Ensure smooth daily operations of busy funeral home office.
Oversee staffing, correspondence, and activities to boost operational efficiency.
Assist funeral directors across multiple location including crematory and cemetery facilities.
Maintain high customer service standards at all locations.
Prepare custom funeral materials tailored to family needs.
Utilize industry-specific software to generate essential documents for decedents.
Process bills for 27 North Carolina funeral homes under Parklawn Corporation.
Act as liaison between individual funeral homes and corporate accounting departments.

Maintain adequate inventory levels by ordering supplies, and negotiating favorable terms and pricing on contracts with suppliers.

Handle accounts payable and receivable processes for local church congregation.

Utilize religious organization software to keep accurate accounting and membership records.

Oversaw customer service operations and correspondence in family-owned funeral home.
Acted as assistant to funeral directors, supporting various operational roles.
Facilitated communication between funeral home staff and accounting for streamlined accounts payable.
Processed accounts receivable and managed insurance policy filings for families.
Engaged with local county offices to ensure proper estate filing.
Designed custom stationery items tailored to specific funeral services.
Managed vendor relationships for maintenance of equipment and facilities.
Secured staffing and organized daily duties to ensure operational efficiency.

• Managed accounts payable and receivable for family-owned funeral home.
  Served as liaison between accounting firm and owner to ensure effective communication.
  Assisted client families with insurance filing, obituary preparation, and final wishes.
  Oversaw equipment purchasing, maintenance needs, and supply orders.
  Negotiated contracts for building and landscaping maintenance services.
  Supported funeral directors in various operational roles to ensure seamless service.
  Directed staffing and hiring processes, including interviews and onboarding.
  Collaborated with management consultant to implement efficient business protocols.