LISA TERRY
Rockingham
Summary
Dynamic Medical Office Assistant with proven expertise at FirstHealth of the Carolinas, excelling in patient scheduling and electronic health record management. Skilled in multitasking and problem-solving, I ensured HIPAA compliance while enhancing office efficiency and supporting billing operations, ultimately improving patient service and data accessibility.
Overview
15
15
years of professional experience
Work History
Medical Office Assistant
FirstHealth of the Carolinas- Richmond
04.2018 - Current
- Coordinated patient scheduling and managed appointment reminders to enhance office efficiency.
- Processed patient intake forms, ensuring accuracy and compliance with healthcare regulations.
- Assisted in maintaining electronic health records, improving data retrieval speed for medical staff.
- Supported billing operations by verifying insurance information
- Provided prompt, polite and professional in-person and telephone customer service.
Medical Records Clerk
FirstHealth of the Carolinas-Moore
02.2011 - 04.2018
- Ensured compliance with HIPAA regulations while handling sensitive medical information.
- Scanned, indexed medical records in digital format for easy retrieval and accessibility.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Education
Associate of Science - Healthcare
Richmond Community College
Hamlet, NCAssociate of Science - Business Administration
Richmond Community College
Hamlet, NCSkills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
Timeline
Medical Office Assistant
FirstHealth of the Carolinas- Richmond
04.2018 - Current
Medical Records Clerk
FirstHealth of the Carolinas-Moore
02.2011 - 04.2018
Associate of Science - Healthcare
Richmond Community College
Associate of Science - Business Administration
Richmond Community College