Lisa Smith
Julian
Summary
Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Real Estate Office Manager
Piedmont Real Estate
01.2021 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Spearheaded marketing campaigns with creative content and targeted strategies, increasing the visibility of listed properties.
- Developed strong relationships with clients by maintaining open communication channels and providing regular updates on property status.
- Streamlined office operations by implementing efficient administrative procedures and digital filing systems.
- Oversaw inventory management, tracking property listings and updating relevant databases accurately.
- Managed financial transactions, ensuring accurate bookkeeping and timely processing of payments.
- Organized and updated databases, records and other information resources.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Global Executive Finance Director
Tradelink Wood Products, Inc.
10.2002 - 08.2024
- Optimized cash flow management by closely monitoring income and expenses, resulting in improved financial stability.
- Maintained strict confidentiality of sensitive financial data, safeguarding company information and upholding professional ethics standards in all dealings.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Created customized financial reports as needed by senior management to support strategic planning initiatives.
- Streamlined office operations for increased efficiency and productivity through process improvements.
- Supervised payroll processing for all employees, ensuring accurate payment calculations and timely disbursement of funds.
- Implemented cost-saving initiatives that reduced overall office expenditures without compromising service quality or efficiency.
- Enhanced financial accuracy by implementing efficient accounting procedures and conducting regular audits.
- Developed comprehensive budget reports for management review, enabling better financial decision making.
- Collaborated with external auditors to maintain compliance with regulatory requirements and industry standards.
- Prepared accurate month-end closing entries to ensure timely financial reporting for executive review.
- Coordinated inventory tracking efforts to maintain accurate records of assets while preventing unnecessary losses or discrepancies due to mismanagement.
- Supported change management by addressing impacts of new accounting policies, financial statement initiatives, and non-standard transactions.
- Negotiated favorable terms with vendors, leading to significant savings on supplies and services over time.
- Implemented budget and expense controls and financial policies by analyzing income and expenditures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Human Resources-payroll, hiring and termination of employees
- Inventory
- Customs Management Clearance Control
- USDA Management Clearance Control
- Freight Transportation Coordination
- Forklift Certified Driver
Customer Service Manager
Stickley Furniture
11.2001 - 10.2002
- Delivery Coordinator
- Customer Relations
- Complaint Specialist
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Education
High School - Accounting And Finance
Northwest Guilford High School
Greensboro, NC01.1988
Skills
- Microsoft Office
- Outlook
- Excel
- Word
- QuickBooks
- Forklift Certified
Languages
English
Full Professional
Timeline
Real Estate Office Manager
Piedmont Real Estate
01.2021 - Current
Global Executive Finance Director
Tradelink Wood Products, Inc.
10.2002 - 08.2024
Customer Service Manager
Stickley Furniture
11.2001 - 10.2002
High School - Accounting And Finance
Northwest Guilford High School
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