JESSICA MARKS
CONCORD
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
18
18
years of professional experience
Work History
General Manager 3
Sodexo Magic
Cornelius, NC
06.2025 - Current
- Opened brand new facility, developing and implementing all business lines and policies.
- Management of retail, catering and patient services teams.
- Assisted in developing operational strategies to enhance overall efficiency.
- Collaborated with team members to ensure adherence to safety protocols and procedures.
- Utilized inventory management systems for accurate stock tracking and reporting.
- Analyzed patient and staff feedback to identify areas for improvement in service delivery.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationship using strong issue resolution and dynamic communication skills.
- Managed the Healthtouch database.
- Collaborated with the clinical nutrition team to ensure menu compliance across all diets including all IDDSI levels.
General Manager 2
Sodexo Magic
Shelby, NC
01.2023 - 06.2025
- Oversaw daily operations to ensure seamless service delivery and operational efficiency.
- Developed and implemented staff training programs to enhance team performance.
- Oversaw daily operations, ensuring compliance with health and safety.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Controlled labor hours and inventory costs through hands-on management and
- Managed Geri Menu database system.
- Worked with dietitian and nursing to ensure menu compliance across combined diets and food texture modifications (IDDSI)
Business Development Manager
US Foods
Rock Hill, SC
09.2018 - 02.2020
- Presented actionable business proposals to executive leadership, influencing strategic decision-making.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Represented company and promoted products at conferences and industry events.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Territory Sales Manager
Aladdin Temp-Rite
Hendersonville, TN
10.2015 - 09.2018
- Developed and executed territory sales strategies to increase market penetration.
- Cultivated strong relationships with key accounts, enhancing customer loyalty and retention.
- Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
- Established strong relationships with key clients, boosting customer retention rates.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Collaborated with marketing department to create promotional materials that drove brand awareness in the territory.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Patient Services Manager
Aramark
Concord, NC
10.2013 - 10.2015
- Developed training programs for staff, enhancing service delivery standards.
- Led patient services team, ensuring high-quality care and customer satisfaction.
- Implemented patient feedback mechanisms to drive service improvements.
- Championed ongoing professional development opportunities for staff, resulting in enhanced skills and knowledge within the team.
- Implemented and maintained CBORD menu database system across three healthcare facilities.
- Trained new Aramark facilities on menu database use and diet compliance standards.
Patient Services Manager II
Morrison Healthcare
Various
08.2008 - 10.2013
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw training of teams between 32-70 employees.
- Center for Excellence training manager at Shands Teaching Hospital, Jacksonville, FL and Presbyterian Hospital, Charlotte,NC.
- Worked as part of the field implementation team training patient services teams at new and existing accounts.
- Oversaw day to day operations and compliance with the patient 21 standards.
- Managed varied licensed bed volumes between 280 - 1000 bed facilities.
Education
MBA - Accounting And Finance
University of North Carolina At Charlotte
Charlotte, NCBachelor of Science - Dietetics
Florida State University
Tallahassee, FLBachelor of Science - Criminology
Florida State University
Tallahassee, FLSkills
- Leadership and team building
- Problem resolution
- Operations management
- Goal setting
- P&L management
- Client relations
- Process improvements
- Data review
Timeline
General Manager 3
Sodexo Magic
06.2025 - Current
General Manager 2
Sodexo Magic
01.2023 - 06.2025
Business Development Manager
US Foods
09.2018 - 02.2020
Territory Sales Manager
Aladdin Temp-Rite
10.2015 - 09.2018
Patient Services Manager
Aramark
10.2013 - 10.2015
Patient Services Manager II
Morrison Healthcare
08.2008 - 10.2013
MBA - Accounting And Finance
University of North Carolina At Charlotte
Bachelor of Science - Dietetics
Florida State University
Bachelor of Science - Criminology
Florida State University