Lisa Rozier
Lumberton
Summary
Dedicated receptionist with a strong focus on effective communication and customer service management. Proven ability to streamline patient check-in processes while maintaining strict HIPAA compliance. Detail-oriented receptionist with over 20 years of experience in front desk operations and patient relations. Expertise in workflow optimization and team collaboration, driving efficient patient scheduling and enhancing overall office productivity. Meticulous office administrator demonstrating strong attention to detail and effective communication. Committed to enhancing patient experiences through optimized workflows and compliance with HIPAA guidelines. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
22
22
years of professional experience
Work History
Receptionist
UNC Southeastern
Lumberton
06.2004 - Current
- Managed front desk operations and ensured efficient patient check-in processes.
- Handled patient inquiries and provided information about services and procedures.
- Scheduled appointments and coordinated physician calendars for optimal patient flow.
- Maintained accurate patient records and updated information in electronic systems.
- Collaborated with medical staff to streamline communication and improve workflow.
- Assisted patients with forms and guided them through administrative procedures.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Assisted physicians with finalizing reports.
Education
Some College (No Degree) -
Robeson Community College
Lumberton, NCSkills
- Electronic medical records
- Appointment scheduling
- Patient triage
- Medical billing
- HIPAA compliance
- Customer service management
- Office administration
- Patient relations
- Workflow optimization
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Time management
- Team collaboration
- Multi-line telephone operation
- Organization skills
- Business operations
- Phone etiquette
- Documentation and reporting
- Telephone skills
- Office equipment operations
- Expense reporting
- Mail distribution
- Call redirection
- Front desk operations
- Multi-line telephone systems
- Clerical support
- Customer/Client relations
- Information protection
- Meticulous and organized
- Tech-Savvy
- Multi-line phone system operation
- Database administration
- Calm demeanor
- Mail handling
- Administrative support
- Patient scheduling
- Electronic health records
- Referral processing
- Medical terminology
- Data entry accuracy
- Microsoft office
- Telephone etiquette
- HIPAA guidelines
- Medical office administration
- Proficient in Epic
- Proficient in Sectra PACS
- Medical charting
- Proficient in Excel
- Reminder calls
- Patient registration
- Answer telephones
Timeline
Receptionist
UNC Southeastern
06.2004 - Current
Some College (No Degree) -
Robeson Community College