Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Rossiter

Winnabow

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 5 years. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Athena and Methasoft Software. Appointment scheduling system to manage over 1500 patients weekly. Organized and accurate in managing patient flow. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Pleasant, Hardworking and Versatile.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Coastal Horizons
07.2022 - 07.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Prepared and processed patient referrals and transfer requests.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Answered phone calls and messages for 6-physicians, scheduling appointments, and handling patient inquiries.

Mental Health Technician

Carolina Dunes Behavioral Health
03.2020 - 06.2021
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Charted on each patient daily.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Treated clients and families with respect and dignity.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Assessed patient progress and reported changes to supervising physician.
  • Collaborated closely with mental health professionals with treatment plan implementation.

Medical Receptionist

Wake Pain And Spine
02.2018 - 08.2018
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Education

High School Diploma -

Twentynine Palms High School
Twentynine Palms, CA
06.1982

Skills

  • Staff Meetings
  • Patient Database Maintenance
  • Appointment Scheduling
  • Patient Health Information Access
  • Telephone Etiquette
  • Insurance Verification
  • Patient Referral
  • Paperwork Coordination
  • Medical Records Management
  • Patient Relations
  • Reminder Calls
  • Online Systems

Timeline

Medical Receptionist

Coastal Horizons
07.2022 - 07.2023

Mental Health Technician

Carolina Dunes Behavioral Health
03.2020 - 06.2021

Medical Receptionist

Wake Pain And Spine
02.2018 - 08.2018

High School Diploma -

Twentynine Palms High School

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Lisa Rossiter