Lisa Robinson
Garner
Summary
Proven track record of 8+ years in customer service with expertise in conflict resolution and effective team collaboration. Focused on increasing resident satisfaction and executing operations in a senior living setting. Eager to join a team dedicated to supporting the senior community.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Associate Executive Director
Sunrise Senior Living
Raleigh
11.2022 - 03.2026
- Coordinated hiring process for over 60 new team members, enhancing team capacity.
- Supported executive director in daily operations, contributing to consistent high-quality resident care and service.
- Acted as primary liaison between front line team members and administration.
- Resolved issues raised by residents, families, and team members to ensure satisfaction.
- Organized staff schedules during coordinator absences to maintain operational continuity.
Executive Director
ALG Senior Living
Clayton
05.2022 - 11.2022
- Oversaw daily operations to ensure compliance with regulations and enhance community well-being.
- Managed financial resources and operations to optimize resource allocation and support organizational goals.
- Coordinated hiring, training, and retention strategies to build a skilled and dedicated staff.
- Collaborated with department heads to streamline service delivery and improve efficiency.
- Responded to resident and family concerns by providing support and information.
- Ensured community operated under regulations
Business Office Manager
ALG Senior Living
Clayton
05.2021 - 05.2022
- Maintained accurate resident information and billing records to ensure timely processing.
- Coordinated planning and execution of community events to enhance resident engagement.
- Managed supply inventory and ordered necessary items to maintain office operations.
- Updated and organized employee records for accuracy.
- Supported executive director with various tasks.
Life Enrichment Coordinator
Affinity Living Group
Raleigh
09.2019 - 05.2021
- Designed and implemented life enrichment programs that enhanced resident engagement and well-being in senior living community.
- Collaborated with outside vendors to expand recreational opportunities, enriching residents' activity options.
- Arranged transportation for residents to community outings and events, fostering social interaction and participation.
- Monitored budgeting for activities such as purchasing supplies or hiring entertainers, musicians, artists.
- Maintained accurate records of resident participation and feedback on programs.
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZBachelor of Science - Microbiology
The Ohio State University
Columbus, OHCertification - Mental Health Technician
Durham Technical Community College
Durham, NCCertification - Activity Coordinator for Long Term Care
Wake Technical Community College
Raleigh, NCSkills
- Data analysis
- Employee onboarding
- Customer service
- Team collaboration
- Effective communication
- Conflict resolution
- Attention to detail
- Problem solving
Certification
Administator for Assisted Living issued by North Carolina
Timeline
Associate Executive Director
Sunrise Senior Living
11.2022 - 03.2026
Executive Director
ALG Senior Living
05.2022 - 11.2022
Business Office Manager
ALG Senior Living
05.2021 - 05.2022
Life Enrichment Coordinator
Affinity Living Group
09.2019 - 05.2021
Master of Science - Health Administration
University of Phoenix
Bachelor of Science - Microbiology
The Ohio State University
Certification - Mental Health Technician
Durham Technical Community College
Certification - Activity Coordinator for Long Term Care
Wake Technical Community College