Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Pratt

Shannon,NC

Summary

Experienced professional skilled in managing shipping divisions and achieving consistent results. Proficient in promoting team collaboration to create optimal work environments and meet customer needs efficiently. Demonstrates flexibility and strong problem-solving abilities in dynamic settings. Highly organized, proactive, and excels in inventory management to reach warehouse productivity goals. Willing to relocate both domestically and internationally for the right career opportunity.

Overview

27
27
years of professional experience

Work History

Inventory Management

Hamilton Beach Brands
01.2016 - Current
  • Conducts weekly cycle counts of inventory based upon computer-monitored suggested re-order shortages; assists in conducting complete physical inventory count.
  • Work directly with management to bring them up to date regarding inventory issues.
  • Supervise, oversee, and plan every activity that relates to inventory control in the organization or warehouse environment.
  • Perform managerial functions, including retraining members of staff of the warehouse if necessary.
  • Hire new staff when openings become available.
  • Work closely with the shipping and receiving department for quality issues.
  • Planning and scheduling inbound and outbound orders.
  • Working with UPSS, UPS ground, Fed-EX, and DHL export and import order to other countries.

Customer Service Office Assistant

Food Lions
01.2016 - 01.2021
  • Open and close the customer service center ensuring security and efficiency.
  • Solve billing problems and handle all customer inquiries.
  • Manage and train personnel in areas of invoice processing and record keeping.
  • Cultivate strong customer relations and client loyalty as a result of dedicated customer service.
  • Manage everyday functions of the customer service center.
  • Process money orders and money transfer utilizing Western Union.
  • Obtain and verify pricing on vendor and in store promotions.
  • Managing credit card and currency transactions with complete accuracy and balancing cash drawer at end of shifts.

Shipping Coordinator

Maiden form, INC
01.2013 - 01.2016
  • Maintain shipping records providing tracking and shipping history information to customers upon request.
  • Prepare shipping paperwork as well as complete shipping transactions in appropriate system.
  • Coordinate return material authorization (RMA) process with customers, including issuing RMA numbers.
  • Review suggested purchase orders taking into consideration factors such as historical data, promotional lift, vendor and item lead time to attain minimum buyout of stocks.
  • Responsible for analyzing and managing inventory levels to be consistent with profitable turn ratio.
  • Scheduling and coordinating both Domestic and International freight forwarder transactions.
  • Review receiving discrepancies and provide resolutions for miss-shipments.
  • Work closely with vendors to ensure product specifications and pricing on purchase orders are correct.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.
  • Oversaw warehouse crew stocking inventory and preparing loads.

Inventory Specialist

Butler Manufacturing
01.2004 - 01.2013
  • Responsible for stock accuracy and assigning material for production orders.
  • Extensive data entry for material issued and received into various stocks.
  • Enhanced the tracking of cycle count performance and reporting issue to management.
  • Participate in physical inventory with internal and external auditors.
  • Work with Accounts Payable resolving open receipt issues and discrepancies.
  • Careful project planning by adhering to establish procedure, and using all available tools.
  • Ensure all packages received were shipped in a timely manner.
  • Maintain timelines for tasks while providing routine updates on progress including any problem areas that may require intervention.
  • Manage relationships with specific suppliers with regard to order management.
  • Researching product information for customer inquiries and maintaining schedule ship dates for open orders.
  • Trafficking and scheduling trucks to ensure smooth operations and delivery dates.
  • Quarterly completion of computerized training.

CSR Supervisor

We Pack Logistics
01.1998 - 01.2004
  • Greet public in person or over the telephone.
  • Answer questions regarding status of various accounts and attend to problems or complaints from customers.
  • Explain policies, regulations and rate structures.
  • Receive and process applications and payments for services.
  • Run daily inventory reports and test billings, making necessary corrections.
  • Planning and preparing of production line orders from customers.
  • Sort, code, and file material alphabetically or by subject and geographical heading.
  • Conduct month end reconciliation and billing reports utilizing Calculus and Lotus.
  • Make photocopies and operate a variety of standard office machines such as fax, multi-line phone system and 10-key.
  • Make sure all employees are properly trained, evaluations and weekly work schedules.
  • Forklift operator loading and unloading & railcars, pulling orders in the shipping and receiving department.
  • Pick and pack orders using palletize.

Education

Associate in Applied Science - Business Administration

Fayetteville Community College
Fayetteville, NC
05.2012

High School Diploma - undefined

Red Springs High School
Red Springs, NC
01.1986

Skills

  • Operations Management
  • Team Building
  • Fulfillment Operations
  • Fleet Operations
  • Process Improvement
  • Staff Management
  • Shipping Receiving
  • Inventory Management
  • Vendor Management
  • Logistics
  • Quality Assurance

Timeline

Inventory Management

Hamilton Beach Brands
01.2016 - Current

Customer Service Office Assistant

Food Lions
01.2016 - 01.2021

Shipping Coordinator

Maiden form, INC
01.2013 - 01.2016

Inventory Specialist

Butler Manufacturing
01.2004 - 01.2013

CSR Supervisor

We Pack Logistics
01.1998 - 01.2004

High School Diploma - undefined

Red Springs High School

Associate in Applied Science - Business Administration

Fayetteville Community College

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