Lisa Marie McLeod
Farmville
Summary
Compassionate professional skilled in patient registration and appointment coordination. Known for improving check-in procedures and addressing patient concerns effectively. Ready to leverage expertise in enhancing overall patient experience and operational efficiency.
Still learning and committed to be educated further. Providing assistance in skilled areas I have already learned in Dental Education and and Chairside Assistance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ecu Health
Ecu Health Internal Med
10.2018 - Current
- Facilitated patient registration and appointment scheduling using advanced electronic health record systems.
- Coordinated insurance verification processes to ensure eligibility and coverage for patients.
- Streamlined patient check-in procedures, reducing wait times and improving overall patient experience.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Education
Early Childhood Education
Beaufort County Community Collge
Washington, NcCDA & RDA - Dental Assisting
Pitt Community College
Winterville, NC08-2026
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Medical terminology
- Dental impressions
- Digital X-ray proficiency
- Equipment sterilization
- Instrument sterilization techniques
- Treatment room breakdown
- Oral hygiene education
- Electronic charting
- Teeth cleaning assistance
- Continuing education commitment
- Dental terminology
- Exam room setups
- Dentrix proficiency
- Chairside assistance
- Certified in CPR/AED
Certification
Pharmacy Tech course
Languages
English
Timeline
Patient Access Representative
Ecu Health
10.2018 - Current
Early Childhood Education
Beaufort County Community Collge
CDA & RDA - Dental Assisting
Pitt Community College