Lisa McConnell
Hayesville
Summary
Dynamic customer service professional with extensive experience in retail environments, excelling in conflict resolution and team collaboration. Proven ability to enhance customer satisfaction through effective communication and software proficiency. Recognized for swiftly resolving issues, ensuring high-quality service, and maintaining a positive shopping experience. Committed to delivering exceptional results in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Online Personal Shopper
Walmart
Murphy
08.2022 - 04.2025
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Suggested comparable products to replace out-of-stock items.
- Completed pickup and shopping orders for customers within local area.
- Handled client budgets efficiently, ensuring the best value for their spending.
- Assisted teammates with daily tasks during peak periods.
Deli Associate
Walmart
Murphy
12.2021 - 08.2022
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Informed customers of deli specials to increase profits.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Offered samples to promote and upsell specials.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Maintained work areas to reduce potential for illness or injury.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Acquired new skills to support team and further accommodate customer needs.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
Foreign Language Teacher
Best Learning Center
Weifang
04.2019 - 10.2021
- Developed language extracurricular programs to promote learning outside of classroom.
- Tutored students requiring additional assistance and exam preparation.
- Encouraged students to practice their language skills in real-world contexts.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Evaluated student performance using rubrics or standardized tests.
- Selected and revised course curricula to meet current instructional demands.
- Designed course syllabi outlining objectives, assignments and grading criteria.
- Encouraged critical thinking skills by having students analyze texts in the target language.
- Educated students about foreign cultures through immersive activities.
- Attended faculty meetings regularly to discuss topics such as assessment policies or curriculum changes.
- Created an environment conducive to learning by establishing clear expectations for behavior and classroom management techniques.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Representative
Drake Tax Software
Murphy
10.2018 - 01.2019
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available products and services to customers during service, account management and order calls.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved product knowledge on continuous basis to provide optimal service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Deli Associate
Ingles Supermarket
Hayesville
07.2012 - 04.2018
- Informed customers of deli specials to increase profits.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Prepared sandwiches according to customer specifications.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Offered samples to promote and upsell specials.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Maintained work areas to reduce potential for illness or injury.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Assembled and served meals according to specific guest requirements.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Acquired new skills to support team and further accommodate customer needs.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Organized storage areas to maximize efficiency while keeping products safe from contamination.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Checked expiration dates on packaged goods before placing them on display.
- Responded to customer questions regarding product availability.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Directed patrons to restrooms and other amenities within facility.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
- Documented and entered special orders for event catering and party trays.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Seasonal CSA
Amazon
Hayesville
09.2016 - 11.2016
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Collaborated closely with colleagues to meet customer needs.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Resolved customer complaints and issued refunds as needed.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Overnight Stocker
Walmart
Murphy
11.2010 - 05.2011
- Used proper case cutting techniques to cut and sort stock loads.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Picked up boxes and related trash from sales floor.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Organized shelves, racks and bins to ensure product availability.
- Worked collaboratively with other team members to achieve departmental goals.
- Checked shelves in department to determine replenishment needs.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Supervisor
Burke's Outler
Murphy
06.2010 - 09.2010
- Responded to customer questions regarding products, prices and availability.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Streamlined workflow processes, reducing project completion times.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Maintained positive working relationship with fellow staff and management.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Acted as a liaison between upper management and staff, facilitating open communication.
Legal Secretary
Strickland Law Firm
Goldsboro
06.2009 - 05.2010
- Scheduled depositions, mediations and arbitrations with parties involved in litigation cases.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Organized and maintained law libraries, documents and case files.
- Processed summonses, subpoenas and complaints.
- Photocopied all correspondence, documents and other printed materials.
- Acted as liaison between clients, vendors and attorneys.
- Assisted in preparation of engagement letters.
- Arranged case files and maintained records and notebooks.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
- Composed, edited and typed complex memos and reports with job-related software.
- Checked office supplies stock and placed orders to maintain levels.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Took detailed notes in meetings and disseminated information afterward.
- Processed and distributed invoices to bill clients.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Proofed documents and submitted to attorneys for review.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Barista & Bookseller
Books-A-Million
Goldsboro
11.2008 - 06.2009
- Monitored inventory levels of supplies and restocked when necessary.
- Managed cash register and processed transactions with accuracy and integrity.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained calm demeanor during high-volume periods and special events.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Supported highest standards of conduct and service to support company reputation.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested appealing products.
- Handled returns and exchanges according to company policies.
- Managed inventory and restocked shelves to ensure availability of popular titles.
- Greeted customers to determine wants or needs.
- Managed online book orders and ensured timely shipping and customer satisfaction.
- Shared knowledge about books with customers to influence purchases.
- Bagged or packaged purchases and wrapped gifts.
- Implemented a customer loyalty program to encourage repeat business and reward frequent shoppers.
- Suggested additional items to customers based on their interests.
- Resolved customer complaints promptly in order to maintain positive relationships with clients.
- Organized book displays to attractively showcase products.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Restocked shelves when necessary to maintain adequate levels of inventory.
- Maintained knowledge of current and bestselling books and upcoming publications to fulfill customer requests.
- Protected company assets by adhering to loss prevention standards and acting with integrity.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Bachelor of Arts - English Literature
Western Carolina University
Cullowhee, NC12-2017
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Effective communication
- Critical thinking
- Retail software proficiency
- Multiple priorities management
Affiliations
- Avid reader and writer
- Weight training for 10+ years
- Proud wife and mom
Accomplishments
- Self-published two short stories (and counting)
- Received award from WCU in the Fall 2015 Semester for achieving a GPA of 3.8 or above
- Recognized in Who's Who Among American High School Students from 2002-2003, 2003-2004, and 2005-2006
- Recognized by the United States Achievement Academy for 2003 and 2004
- Included in the 2003 All-American Scholar Yearbook
- Invited to represent the state of North Carolina as a National Scholar ar the National Young Leaders Conference in Washington D.C. in the spring of 2005
- Selected by Duke University's TIP (Talent Identification Program) to take the SAT in the 8th grade
References
References available upon request.
Timeline
Online Personal Shopper
Walmart
08.2022 - 04.2025
Deli Associate
Walmart
12.2021 - 08.2022
Foreign Language Teacher
Best Learning Center
04.2019 - 10.2021
Customer Service Representative
Drake Tax Software
10.2018 - 01.2019
Seasonal CSA
Amazon
09.2016 - 11.2016
Deli Associate
Ingles Supermarket
07.2012 - 04.2018
Overnight Stocker
Walmart
11.2010 - 05.2011
Supervisor
Burke's Outler
06.2010 - 09.2010
Legal Secretary
Strickland Law Firm
06.2009 - 05.2010
Barista & Bookseller
Books-A-Million
11.2008 - 06.2009
Bachelor of Arts - English Literature
Western Carolina University
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