Lisa Johnson
Hope Mills
Summary
Management professional with over 20 years of experience and a strong track record in driving organizational success. Skilled in process optimization, and resource management. Known for fostering team collaboration and delivering results in dynamic and fast-paced environments. Seeking to transition into a new field where these skills can be applied to drive efficiency and enhance the customer experience.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Crew Leader and Trainer
Cargill
01.2005 - 05.2024
- Conducted Interviews, onboarded new employees and guided them through department specific training.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
- Created digital app for SOPs utilizing Microsoft Word, Excel and PowerPoint.
Production Line Supervisor
Black And Decker
03.1997 - 01.2005
- Monitored operations on the floor daily, ensuring adherence to established procedures while troubleshooting any issues that arose during production runs.
- Improved product quality with rigorous monitoring of production processes, making adjustments as needed.
- Boosted team morale and productivity through effective communication, coaching, and recognition of individual achievements.
- Led cross-training efforts among team members for greater flexibility and adaptability within the workforce.
Store Manager
Maxway
12.1994 - 03.1997
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
E E Smith, High School
1988
Skills
- Customer relations
- Product merchandising
- Training and mentoring
- Operational efficiency
- Inventory control
- Recruitment and hiring
- POS systems
- Microsoft Office, Word, Excel
Certification
NSC First Aid, CPR & AED
NSC learning
Fayetteville, NC / 2024
FORKLIFT
Cargill
Fayetteville, NC / 2022
Timeline
Crew Leader and Trainer
Cargill
01.2005 - 05.2024
Production Line Supervisor
Black And Decker
03.1997 - 01.2005
Store Manager
Maxway
12.1994 - 03.1997
E E Smith, High School
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