Lisa Holcomb
Ayden
Summary
Results-oriented HSE Specialist with extensive experience at EASTMAN Performance Films, focusing on employee relations and innovative safety training programs. Proficient in problem-solving and analytical thinking, fostering a strong safety culture that enhances employee morale and retention. Ensured OSHA compliance across multiple sites, contributing to a safer work environment.
Overview
26
26
years of professional experience
Work History
HSE Specialist
EASTMAN Performance Films
06.2011 - 09.2025
- Promoted safety awareness by delivering engaging presentations at company meetings.
- Improved OSHA compliance through leading a responsive safety team and audits.
- Enhanced employee morale by collaborating on ergonomic best practices across teams.
- Increased retention rates through implementing effective training programs for staff.
- Boosted morale and reduced turnover with a designed employee recognition program.
- Managed SAP for efficient ordering of necessary supplies and materials.
Customer Service Representative
EASTMAN Performance Films
03.2006 - 06.2011
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Ensured order accuracy by managing customer accounts via SAP system.
- Enhanced service delivery by collaborating with cross-functional teams on initiatives.
- Trained new representatives on best practices for customer engagement protocols.
- Consistently exceeded performance metrics by managing high call and email volumes.
- Increased customer loyalty by resolving complaints empathetically and effectively.
Marketing Associate
EASTMAN Performance Films
06.2001 - 03.2006
- Enhanced supplier relationships by effectively managing promotional material inventory.
- Executed visual asset development in collaboration with graphic designers for branding.
- Coordinated event logistics, elevating brand visibility at trade shows and conferences.
- Directed production and distribution of marketing collateral, including brochures and flyers.
- Resolved dealer inquiries regarding promotional products through efficient phone communication.
Scheduling and Order Processing
EASTMAN Performance Films
08.1999 - 06.2001
- Optimized production efficiency by developing and maintaining schedules for customer demand.
- Identified production constraints and implemented corrective actions to enhance capacity.
- Forecasted future demand using historical data and market trends for resource allocation.
- Ensured compliance by maintaining accurate documentation of production schedules.
- Aligned production schedules with customer demand through collaboration with sales teams.
- Resolved product specification issues by collaborating with quality control teams.
Education
High School Diploma -
GW Carver High School
Fieldale, VASkills
- Building Employee relations
- Expert problem solving
- Analytical thinking and problem solving
- Documentation management
- Team collaboration
- Self motivation
- Idea development and brainstorming
- Team leadership
- Adaptability and flexibility
Accomplishments
- Coordinated recycling of our product waste for the sites and EASTMAN received an award for the recycling efforts at our site.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Handled high volume calls with consumer inquiries and needs
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
HSE Specialist
EASTMAN Performance Films
06.2011 - 09.2025
Customer Service Representative
EASTMAN Performance Films
03.2006 - 06.2011
Marketing Associate
EASTMAN Performance Films
06.2001 - 03.2006
Scheduling and Order Processing
EASTMAN Performance Films
08.1999 - 06.2001
High School Diploma -
GW Carver High School