Lisa Griffith
Greensboro
Summary
Dynamic customer service professional with a proven track record at Rotech Healthcare, excelling in problem resolution and relationship building. Skilled in staff training and data entry, I enhanced customer satisfaction by effectively addressing complex inquiries and implementing best practices, fostering a culture of excellence and accountability.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Rotech Healthcare
01.2023 - 06.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and customer service protocols.
- Managed multiple customer accounts, ensuring accurate information and timely follow-ups.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Implemented best practices for handling complex complaints, improving overall customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Academy Trainer
Walmart
07.2022 - 01.2023
- Oversaw daily operations, ensuring adherence to quality standards and company policies.
- Mentored junior staff, providing guidance on best practices and workflow management.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised daily operations of cash handling and register management.
- Trained and mentored new cashiers on customer service protocols.
- Implemented efficient scheduling to optimize staff coverage during peak hours.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
Patient Unit Secretary
University of Rochester, Strong Memorial Hospital
05.2016 - 07.2022
- Managed patient admissions and discharges, ensuring accurate documentation and efficient workflow.
- Coordinated communication between medical staff, patients, and families to enhance service delivery.
- Maintained electronic health records, ensuring data accuracy and compliance with regulations.
- Assisted in training new staff on hospital procedures and software systems to improve operational efficiency.
- Streamlined communication between healthcare providers and patients with timely and accurate updates on patient status.
- Fostered a culture of accountability by consistently upholding high standards in documentation, communication, and attention to detail.
- Enhanced the overall patient experience through prompt and courteous service, addressing inquiries or requests with professionalism and empathy.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Environmental Services Housekeeper
University of Rochester, Strong Memorial Hospital
01.2012 - 05.2016
- Ensured cleanliness and sanitation of patient rooms, common areas, and restrooms using industry-standard practices.
- Trained new staff on safety protocols and efficient cleaning techniques to enhance team performance.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste through effective stock control.
- Conducted inspections of cleaned areas to verify adherence to hygiene standards and operational guidelines.
Education
Vocal Music
School of The Arts
Rochester, NY06-2005
Skills
- Customer service
- Relationship building
- Problem resolution
- Computer proficiency
- Call management
- Appointment scheduling
- Product knowledge
- Staff training
- De-escalation techniques
- Prioritization
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Rotech Healthcare
01.2023 - 06.2025
Academy Trainer
Walmart
07.2022 - 01.2023
Patient Unit Secretary
University of Rochester, Strong Memorial Hospital
05.2016 - 07.2022
Environmental Services Housekeeper
University of Rochester, Strong Memorial Hospital
01.2012 - 05.2016
Vocal Music
School of The Arts
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