Lisa Wise
Sr. Manager - Contracts
Raleigh,NC
Summary
Proactive, organized, and dedicated professional, with backgrounds in Leadership, Contracts Management, and Program Management. Ability to work in a fast-paced environment, and handle multiple priorities at one time. Dedicated Contracts & Program Manager specializing in building loyal customer relationships within large enterprise technology accounts. Quick learner in a fast paced and complex corporate environment.
Forward-thinking and collaborative Senior Manager adept at managing a team of Contracts Specialists employees with four direct reports to accomplish challenging objectives. Imparts clear vision to guide a cohesive, high-performing team.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Manager, Contracts- Corporate
Epic Games, Inc.
07.2022 - Current
- Manage a small team of employees which includes writing Annual Performance Reviews and Feedback based on peer reviews. Discuss feedback and reviews with direct reports and hold goal setting sessions for future annual performance reviews.
- Chair of 'Legal Design' committee, which focuses on template updates and design, as well as Playbooks for legal review.
- Facilitate weekly one on one meetings with direct reports, and quarterly Firesides.
- Work cross functionally with other internal business organizations including Procurement, Strategic Sourcing, and Legal Counsel.
- Work independently and proactively in a fast paced and complex corporate environment.
- Direct, develop, implement, and maintain a world class contract management team.
- Knowledge and expertise in contracts that include but are not limited to Master Services Agreements, Statements of Work, Non-Disclosure Agreements, SaaS agreements, End User License Agreements, Letter of Intents, Data Processing Addendums, Licensing Agreements, Lease and Construction Agreements.
- Independently review and make redlines within an agreement, prior to sending for legal review.
- Evaluate and implement new processes, informing cross-functional departments regarding updated requirements and process flows.
- Manages and creates presentations for Senior Leadership.
- Creates clear goals and metrics for contract team.
- Fosters key relationship with internal business teams.
- Skilled in working with agreements for the categories of SaaS, consulting, technology, healthcare, marketing, merchandising, labor laws, contract labor, to include indirect services and direct goods.
- Works cross functionally to update and be the owner on process documents like but not limited to a corporate policy, SOP, guidance documents, and training manuals.
- Experienced in the indirect procurement lifecycle and understands when to weave a contract program into that workflow.
- Prepares reports on the status of the program spend by category, savings, trends, market trends, economic impact of the program, and innovation that has led to cost decreases.
- Project manager that is seasoned in conflict resolution.
- Leader in a very hands-on team that takes on additional special projects or asks as needed.
- Developed and implemented strategic initiatives to optimize resource allocation and improve team productivity.
Contracts Administrator
Epic Games, Inc.
09.2019 - 07.2022
- Process and Draft legal agreements including NDA's, DPA's, SOW's, MSA's, EULA's, through Jira Service Desk tickets from beginning through execution.
- Collaborate closely with other areas of business including Procurement, Strategic Sourcing, and Legal Counsel.
- Communicate with Suppliers and Consultants on legal redlines by both parties until execution.
- Managed contract negotiations, ensuring compliance with legal and regulatory standards.
- Developed and maintained contract templates to streamline approval processes.
- Trained new team members on contract management software and best practices.
- Coordinated with legal counsel to resolve disputes or clarify contractual language, minimizing liabilities.
Enterprise Program Manager
Global Knowledge
08.2012 - 09.2019
- Manage complex Enterprise Managed Training Programs (Commercial and Channels) including the delivery of all training program deliverables. Collaborate across the organization in both pre-sales and post-sales and am involved in interacting with Product Line Sales Engineers, Technical Solution Architects, Product Managers, Subject Matter Experts, Operations, and Learning Performance resources to ensure that the training program meets the business requirements defined by the customer.
- Main point of contact for customer post-sale. Work closely with Account Manager to ensure customer success.
- Manage large training programs, work closely with client to ensure we are providing correct training course to students based on their needs.
- Work with SME’s to build custom learning content outlines & courses tailored to customer expectations.
- Responsible for managing logistics for private classroom & private virtual IT Training courses for large enterprise customers.
- Build PnL statements & hold financial review calls to ensure pricing to customer will result in a profit.
- Provide custom invoicing as requested to client. Manage Purchase Orders.
- Distribute & track exam vouchers; provide exam results to Training Coordinator for client.
- Work closely with Partners to manage Partner-Delivered training programs.
- Create Statement of Work’s and / or contracts for all projects.
- Review end of course evaluations in an effort to maintain appropriate customer satisfaction levels.
- Lead Project Manager for planning Global Knowledge’s North American Sales Meeting event in January, 2016, in downtown Raleigh, NC.
Commercial Sales Support Specialist
Global Knowledge
02.2010 - 08.2012
- Manage inputting new class requests into SalesLogix system. Process new class requests until a Final Date Confirmation has been approved and booked under appropriate Sales Rep.
- Responsible for key projects which include responsibilities such as resourcing instructors, ordering and shipping materials, and manual invoicing.
- Process Spend Reports for clients to gauge spend value during past years.
- Responsible for managed accounts and ensuring that the training needs for the customer are met.
- Work closely with Sales Engineers, Resource Coordinators, National Account Managers, and Onsite Coordinator team to ensure the correct training program is delivered to the customer.
- Active in Process Improvement for the Enterprise Sales Support team.
- Create Purchase Order’s into the Oracle Accounting system.
- Assisted with organizing and planning the National Sales Kickoff event (2011 and 2012).
- Other responsibilities include running the Enterprise Metrics Reports each week, as well as updating other reports as needed.
Session Analyst & Customer Support
Global Knowledge
07.2008 - 02.2010
- Responsible for student cancellations and reschedules for Canada Event Cancels; contact all students who have experienced an Event Cancellation, and offer rescheduling options to them including a different modality. Job role includes revenue retention, and making suggestions to the customer in order to prevent a refund.
- Program Manager for Baker University; includes working as a liaison between Global Knowledge and Baker University, for payment and enrollment of courses. Responsible for processing enrollments into classes for students who wish to receive college credits for eligible courses.
- Manage cancel.us requests and retaining revenue, but also make decisions that benefit the customer in order to not lose their future business.
- Responsible for all Booz Allen Hamilton Project Management registrations and quotes. Involves sending quotes to Booz Allen employees reflecting their corporate discount for Project Management courses, and processing the enrollments for the courses.
- Track and process all Web Registrations that come through from the Global Knowledge website. Involves processes payments and notifying outbound reps of a sale.
- Manage AM_Info mailbox, and provide customer’s who are seeking general information or quotes for classes a quick response, and contact the appropriate Training Advisor to ensure a quote has been sent to customer.
- Other responsibilities have included notifying students of a Date or Location change of a course, generating quotes for potential customers, and providing excellent customer service both on phones and online chat.
Client Services Specialist, Quoting & Renewals
RPG Benefits Solutions
01.2006 - 06.2008
- Responsible for processing renewals of existing clients, and quoting new options for existing clients in the event there is a high renewal increase of Medical, Dental, Life, Disability, or Vision benefits.
- Retrieve employee census information from Prospective Client Groups and quote employee benefits for the Prospective Client Group.
- Follow up & research any outstanding service or quoting issues.
- Responsible for holding employee benefits meeting for client groups. Includes reviewing any changes in insurance coverage’s and explaining in detail benefits packages to employees.
Customer Service Representative- Insured Group Operations, Employer Service Line, Individual Business Operations
Blue Cross Blue Shield of North Carolina
01.2005 - 01.2006
- Responsible for answering calls from subscribers, providers, and others who have questions about insurance coverage, benefits, and claims.
- Follow up and research any unresolved inquiries.
- Provide reliable customer service experiences and promote the retention of the customer base.
- Research and resolve any group billing and membership problems for small and large groups.
Education
Bachelor of Science - Communication Studies
University of North Carolina At Wilmington
Wilmington, NC05-2004
Skills
- Google Drive, Gmail
- Jira Service Desk
- Asana
- DocuSign CLM
- DocuSign
- Microsoft Office (Word, PPT, Excel, Outlook)
- Oracle
- Salesforce
- Smartsheet
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Team leadership
- Employee development
- Performance reviewing
Accomplishments
- NC Notary Public Certificate, Wake County, 09/01/19, 10/10/24
- Enterprise Program Manager of the Year, 2017
- Nominated for Circle of Excellence Award, 2012
- Sales Support Representative of the Year, 2011
- Project Management Professional (PMP) Certification, 06/01/16, PMP# 1935762
Certification
- Project Management Professional (PMP) Certification, June 2016 , PMP# 1935762
Timeline
Senior Manager, Contracts- Corporate
Epic Games, Inc.
07.2022 - Current
Contracts Administrator
Epic Games, Inc.
09.2019 - 07.2022
Enterprise Program Manager
Global Knowledge
08.2012 - 09.2019
Commercial Sales Support Specialist
Global Knowledge
02.2010 - 08.2012
Session Analyst & Customer Support
Global Knowledge
07.2008 - 02.2010
Client Services Specialist, Quoting & Renewals
RPG Benefits Solutions
01.2006 - 06.2008
Customer Service Representative- Insured Group Operations, Employer Service Line, Individual Business Operations
Blue Cross Blue Shield of North Carolina
01.2005 - 01.2006
Bachelor of Science - Communication Studies
University of North Carolina At Wilmington