Lisa Dunlap
Walnut Cove
Summary
Highly skilled Patient Service Specialist with 10+ years relevant experience in healthcare administration. Maintained accurate and secure medical records in compliance with HIPAA privacy standards. Strengths include superior communication skills, proficiency in electronic health record systems, and ability to effectively multitask. Previous roles have demonstrated commitment to improving patient satisfaction and streamlining office operations for efficient workflow.
Overview
14
14
years of professional experience
2008
2008
years of post-secondary education
Work History
Patient Service Specialist
OrthoCarolina
Kernersville
04.2015 - Current
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Provided excellent customer service by addressing patient inquiries and concerns promptly.
- Maintained accurate patient records with minimal errors in the electronic health record system over a 10 year history.
- Ensure compliance with patient confidentiality, including HIPAA regulations.
- Supported billing processes by verifying insurance information for patients efficiently.
- Reviewed outstanding balances on accounts regularly to ensure accuracy.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Personal Banker
Capital Bank
Walnut Cove
11.2011 - 04.2015
- Processed transactions accurately and efficiently for customers.
- Ensured compliance with banking regulations and internal policies.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Auditing the cash vault, Teller Drawers, as well as the ATM machine.
- Meeting sales quotas by upselling products and services to grow clients relationship with the bank.
- Maintained accurate entry of clients personal information when opening and closing of accounts.
Education
Associates in Liberal Arts -
Hudson Valley Community College
Troy, NY 08.2005 - 08.2007
Ballston Spa High School
Ballston Spa, NYSkills
- EHR management
- insurance verification
- patient scheduling
- billing processes
- HIPAA compliance
- attention to detail
- Data entry
- Multitasking and organization
- Customer service
- Collaborative Problem-solving
- time management
- Registration and admissions
Timeline
Patient Service Specialist
OrthoCarolina
04.2015 - Current
Personal Banker
Capital Bank
11.2011 - 04.2015
Associates in Liberal Arts -
Hudson Valley Community College
08.2005 - 08.2007
Ballston Spa High School