Lisa Charles
Mayodan
Summary
Detail-oriented pharmacy technician skilled in workflow optimization, confidentiality (HIPAA), and staff training. Committed to enhancing accuracy and efficiency in medication dispensing.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Detail-oriented Pharmacy Technician with strong problem-solving and team collaboration skills. Proven track record in workflow optimization and adherence to HIPAA regulations.
Overview
27
27
years of professional experience
Work History
Pharmacy-technician
Rxcare Pharmacy
Reidsville, NC
03.2019 - Current
- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Trained new technicians on operational procedures and best practices, fostering a collaborative team environment.
- Implemented quality control measures to enhance accuracy in prescription preparation and reduce errors.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Assisted in management of prescription deliveries, improving patient convenience.
- Packaged patient medication using Medicine on Time (MOT) or bingo style cards based on facilities request.
Pharmacy Technician
CVS Pharmacy
Madison NC
02.1999 - 03.2019
- Processed and dispensed prescription medications accurately, ensuring compliance with state and federal regulations.
- Managed inventory levels, ordering supplies to prevent stock shortages while ensuring availability of essential medications.
- Trained and mentored new pharmacy technicians on operational procedures and customer service practices.
- Collaborated with healthcare professionals to provide patient-centered care through effective communication and support services.
- Led initiatives to improve patient satisfaction scores by enhancing service delivery and resolving issues promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions
- Lead Tech for 15 years
Education
High School Diploma -
Mc Micheal High School
Mayodan, NCSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Cash register operation
- Staff training
- Inventory management
- Data entry
Timeline
Pharmacy-technician
Rxcare Pharmacy
03.2019 - Current
Pharmacy Technician
CVS Pharmacy
02.1999 - 03.2019
High School Diploma -
Mc Micheal High School