Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Cangemillo

Kings Mountain

Summary

Knowledgeable ELA teacher with solid foundation in designing and implementing engaging lesson plans. Adept in fostering supportive classroom environment and tailoring instruction to meet diverse student needs. Demonstrated strong classroom management and effective communication skills. Reader for the AP Literature and Composition Exam. Served as SGA lead teacher, Senior Class sponsor, Key Club Sponsor, NHS sponsor, and union representative to act as a liaison between administration and classroom teachers. Length of employment with OCPS also includes serving two years as media specialist and 1 year of testing coordinator.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Progressive
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Classroom Teacher

Gaston County Schools
08.2023 - Current
  • Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
  • Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
  • Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
  • Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
  • Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.
  • Incorporated differentiated instruction techniques to accommodate diverse learning styles and needs.

Classroom Teacher

OCPS
08.2008 - 05.2022
  • Developed strong relationships with parents through regular communication, promoting involvement in their child''s education.
  • Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
  • Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
  • Provided timely feedback on assignments, allowing students to learn from mistakes and improve their performance.
  • Collaborated with colleagues to develop cross-curricular lesson plans, increasing students'' understanding of how subjects interconnect.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Served as a team leader for grade-level initiatives, coordinating efforts among faculty members to achieve shared goals related to curriculum and instruction improvement.
  • Mentored new teachers entering the profession and provided constructive feedback on their teaching methods, promoting growth within the school community.
  • Participated in professional development workshops to stay current with educational best practices.
  • Created and developed lesson plans to meet students' academic needs.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.

Server

Walt Disney World Resort
09.1998 - 04.2011
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Education

Bachelor of Arts - Interdisciplinary

University of Central Florida
Orlando, FL
05-2008

Skills

  • Relationship building
  • Conflict resolution
  • Microsoft Excel
  • Microsoft outlook
  • Team development
  • Documentation
  • Microsoft PowerPoint

Timeline

Customer Service Representative

Progressive
09.2023 - Current

Classroom Teacher

Gaston County Schools
08.2023 - Current

Classroom Teacher

OCPS
08.2008 - 05.2022

Server

Walt Disney World Resort
09.1998 - 04.2011

Bachelor of Arts - Interdisciplinary

University of Central Florida

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Lisa Cangemillo