Liovanni Nazco
Winston-Salem
Summary
Dynamic professional with extensive experience in customer service and team collaboration. Known for effective complaint resolution and commitment to exceed customer expectations. Eager to leverage expertise to enhance customer experiences.
Overview
18
18
years of professional experience
Work History
Customer Champion II
Verizon Wireless
Winston-Salem
02.2019 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Store Manager
PCS Experts
Pineville
05.2013 - 02.2019
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff to improve customer service skills.
- Oversaw inventory management and restocking procedures to maintain product availability.
- Implemented visual merchandising strategies to enhance product presentation.
- Coordinated employee schedules to optimize staff coverage during peak hours.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Maintained store cleanliness and organization to create a welcoming environment.
- Resolved customer complaints efficiently to ensure customer satisfaction and loyalty.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
House Painter
Alvaro Painting
Charlotte
07.2011 - 05.2013
- Prepared surfaces by sanding, scraping, and cleaning for paint application.
- Applied various types of paint using brushes, rollers, and sprayers effectively.
- Followed safety protocols to ensure a secure work environment during painting tasks.
- Collaborated with team members to complete projects within set deadlines.
- Inspected areas for needed repairs before applying primer or final coat of paint.
Roofer
Nelson Roofing
Kissimmee
01.2008 - 05.2011
- Installed roofing materials using various tools and equipment.
- Collaborated with team members to complete roofing projects efficiently.
- Maintained a clean and safe work environment on job sites.
- Followed all safety protocols while operating roofing machinery and tools.
- Climbed ladders and scaffolding to reach roofs for inspection, repair, or installation.
- Removed old roof coverings in preparation for new installations.
Education
High School Diploma -
Barbara Goleman
Miami-Lakes06-2005
Skills
- Customer service
- Sales management
- Staff training
- Inventory management
- Visual merchandising
- Complaint resolution
- Low Voltage Cable
- High Voltage Electrical
- Networking
- Static IP Addressing
- In Home Networking
- Free Lance installations
- Security camera installs
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Champion II
Verizon Wireless
02.2019 - Current
Store Manager
PCS Experts
05.2013 - 02.2019
House Painter
Alvaro Painting
07.2011 - 05.2013
Roofer
Nelson Roofing
01.2008 - 05.2011
High School Diploma -
Barbara Goleman