Linwood Petteway
Rocky Mount,NC
Summary
Results-driven professional with over 30 years of experience in retail management. Expertise in mentoring staff, optimizing store operations, and implementing strategic improvements to elevate customer satisfaction and reduce turnover rates.
Overview
31
31
years of professional experience
Work History
Store Manager
Food Lion
04.1995 - 03.2026
- Directed daily store operations, ensuring compliance with company policies and procedures.
- Mentored staff to enhance customer service skills and improve team performance.
- Analyzed sales data to identify trends and implement effective merchandising strategies.
- Managed inventory levels, reducing shrinkage through effective stock control measures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Customer Service Manager
Food Lion
04.1995 - 03.2026
- Led customer service initiatives to enhance satisfaction and loyalty.
- Developed training programs for staff to improve service quality and efficiency.
- Implemented process improvements resulting in streamlined operations and reduced response times.
- Analyzed customer feedback to identify trends and drive strategic enhancements in services.
- Took ownership of customer issues and followed problems through to resolution.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Improved team morale by establishing recognition program for exceptional customer service.
Grocery Sales Manager
Food Lion
04.1995 - 03.2026
- Managed inventory control processes to optimize stock levels and reduce waste.
- Trained and mentored staff on best practices in customer service and product knowledge.
- Oversaw promotional activities to increase sales and enhance customer engagement.
- Collaborated with cross-functional teams to implement operational improvements and streamline workflows.
- Ensured compliance with health and safety regulations, maintaining a safe shopping environment for customers and staff.
Education
Bachelor of Science - Textile Management
North Carolina State University
Raleigh, NC12-2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Outstanding communication skills
- Retail inventory management
- Employee training
- Recruiting and hiring
- Policies and procedures
Timeline
Store Manager
Food Lion
04.1995 - 03.2026
Customer Service Manager
Food Lion
04.1995 - 03.2026
Grocery Sales Manager
Food Lion
04.1995 - 03.2026
Bachelor of Science - Textile Management
North Carolina State University