Linh To
Raleigh
Summary
Accomplished Senior Practice Manager with a proven track record at Berry, Appleman & Leiden LLP, enhancing operational efficiency and workflow management. Expert in strategic planning and personnel development, with notable achievements in immigration processes and data analysis. Skilled in operational efficiency, workflow/practice management, and policy/procedural development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
SENIOR PRACTICE MANAGER (Global Programs)
BERRY, APPLEMAN & LEIDEN LLP
11.2015 - Current
- Management of operations and practices for the Global team’s US-based offices; built an Operations team for the Global department in charge of finance, facilities, project management, practice support, and management related support that is exclusive to the Global program.
- Develop and maintain Global resources including standard operating procedures, templates, guides, workflow charts, country-specific information to ensure workflow efficiency and high-level quality of work.
- Works closely with Knowledge Management and Reporting teams to improve and update internal organization of casework information and resources including reviewing data for internal dashboard, updating/improving content for case management, creating client-specific content, and reviewing/advising on program needs.
- Develop and deliver Global training including training refreshers, new policy/protocol training, client-specific training, and creating a Global team new hire onboarding training agenda/program to ensure teams are up-to-date with necessary information and practices.
- Responsible for managing content, creating presentations, and leading weekly Global Management Meetings and bi-weekly Global Department Meetings.
- Facilitate staff management for the Global team at various levels providing guidance to both Managers and staff for personnel development and career coaching.
- Responsible for reporting and data analysis for the purpose of tracking program trends and performing quality audits including performance dashboard trends, client-specific casework auditing, monthly quality reports.
- Assist Director with analyzation of department staffing and annual budgeting; assisted in leading recruitment efforts working closely with the Recruiting team by short-listing candidates, conducting interviews, providing feedback to the Recruiting team on needs.
- Assist with Client Account Management and Regional Managers with client escalation management, attending client meetings, and case reviews (quality control and assurance).
- Experienced with handling and managing Global casework in previously held positions as Consular Services Manager and Immigration Manager.
FREELANCE TEXTILES DESIGNER
GAP INC./OLD NAVY
San Francisco
03.2015 - 11.2015
- Assisted with editing and coloring designs specifically tailored for Gap Inc./Old Navy's children's collection.
- Designed and modified artwork for intimates and legwear at Spanx, Inc.
- Adapted other designers' concepts for commercial market.
- Developed mockups or product samples using Ned Graphics.
- Researched designs and products for seasonal inspiration boards.
AREA LEADER/TRAINER
GEOS LANGUAGES PLUS (GEOS Corporation)
Tokyo
03.2006 - 10.2015
- Created and updated training manuals and language instruction materials for staff.
- Delivered training to new staff in South Korea, Australia, and Japan; created and revised training courses and materials.
- Managed business reports and staff evaluations for offices located in Tokyo.
- Responsible for foreign staff work satisfaction initiative; facilitated work satisfaction surveys, gathered and organized data, analyzed and presented information to main office to propose improvements for better work conditions for foreign staff.
PROGRAM LEADER (Overseas and Japan Operations)
GABA CORPORATION / NICHII GROUP
Tokyo
10.2007 - 03.2015
- Led a team of 9 partners and responsible for managing recruitment, marketing, and immigration processes for international and domestic programs.
- Analyzed and managed data for new hire performance, referral recruitment, and marketing.
- Managed annual budgets for all overseas business travel and marketing for the entire department.
- Directed recruitment/marketing trips in North America, Asia, Oceania, and Europe; acquired 100+ business partnerships worldwide.
- Sourced and matched candidates for corporate contracts with Fortune 500 companies in information technology, fashion, hospitality, and e-commerce in Japan.
- Screened (900+ monthly), interviewed, and processed applications using an internal ATS system; successfully recruited and placed 120+ new hires annually and maintained a new hire performance evaluation score of 4.7 out of 5.
- Maintained and managed applications via external ATS systems/job boards including CareerOne, Resumator, GPlusMedia, Careerbuilder, Monster, JobsDB, JobsCentral, SEEK, etc.
- Researched, designed and maintained recruitment materials including online, print, and promotional related to relocation, immigration, working in Japan, and benefits.
- Served as company representative for issues with the Immigration Bureau of Japan and embassies/consulate general offices worldwide
- In charge of advising on immigration matters and administering visa applications for new hires; advised and trained all partners on visa applications and immigration procedures; produced training manuals for visas, sponsorship applications and immigration procedures.
- Managed and directed all mobility/onboarding procedures for new hires in the Kanto Region in Japan; created mobility/onboarding procedures for overseas hires providing a 'Living in Japan' and immigration/orientation guidelines with 96% approval rating from new hires.
- Established 'Matrix' meetings for application evaluation purposes, training manuals, tracking systems and reports which are now used division-wide for analysis
- Other accomplishments: Established a new referral rewards program generating an increase of applications by 8-10%; generated the highest attendance of all overseas recruitment events (60 attendees in one seminar); achieved 3.75 average score for biannual KPIs (company average 2.90); established partner review and feedback protocols for performance reviews (responsible for quarterly performance reviews for entry-level staff).
Education
Bachelor of Arts - Public Policy Analysis
University of North Carolina At Chapel Hill
Chapel Hill, North Carolina05.2004
Skills
- Operational efficiency
- Workflow management
- Practice management
- Strategic planning
- Research/development
- Policy and procedure development
- Personnel development/training
- Data analysis
- Immigration & Visas
- Business presentations
- Prezi
- SAS Data Management
- NED Graphics
- Microsoft Office
Personal Information
Hobbies: Traveling, Golf, Yoga, Cooking, Photography, Interior & Textiles Design, Volunteering
Languages
English
Native/ Bilingual
Vietnamese
Limited
Japanese
Limited
Korean
Elementary
Certification
- Japanese Language Proficiency Test - N3 Passed
References
References available upon request.
Timeline
SENIOR PRACTICE MANAGER (Global Programs)
BERRY, APPLEMAN & LEIDEN LLP
11.2015 - Current
FREELANCE TEXTILES DESIGNER
GAP INC./OLD NAVY
03.2015 - 11.2015
PROGRAM LEADER (Overseas and Japan Operations)
GABA CORPORATION / NICHII GROUP
10.2007 - 03.2015
AREA LEADER/TRAINER
GEOS LANGUAGES PLUS (GEOS Corporation)
03.2006 - 10.2015
Bachelor of Arts - Public Policy Analysis
University of North Carolina At Chapel Hill
Similar Profiles
Rossy Vélez-RuizRossy Vélez-Ruiz
Senior Specialist - Billing and Collections at Berry Appleman & Leiden LLPSenior Specialist - Billing and Collections at Berry Appleman & Leiden LLP
Mariah MunnMariah Munn
Immigration Paralegal at Berry, Appleman & Leiden LLPImmigration Paralegal at Berry, Appleman & Leiden LLP
Kendralyn WoodsKendralyn Woods
Accounts Receivable Generalist at Berry Appleman & Leiden LLPAccounts Receivable Generalist at Berry Appleman & Leiden LLP