Lindsey Landry
Kernersville
Summary
Dynamic Customer Success Manager with expertise in strategic planning and data analysis. Known for driving customer engagement and retention by conducting impactful business reviews and fostering cross-departmental collaboration. Has a proven track record of generating upsell opportunities and enhancing customer satisfaction through thoughtful tailored outreach strategies.
Overview
6
6
years of professional experience
Work History
Customer Success Manager II
Otto
Austin
10.2022 - 06.2026
- Identified upselling opportunities based on customer needs, generating and closing the highest volume of upsell opportunities on the team for two consecutive years.
- Managed a portfolio of over 100 clients ($1.3 million in revenue), tailoring outreach strategies to align with individual business needs through monthly or biweekly engagements.
- Conducted regular business reviews with customers, assessing satisfaction levels and gathering actionable feedback to enhance service delivery.
- Analyzed customer data to identify trends, improve service delivery strategies, and pinpoint opportunities for improvement along with further platform adoption.
- Collaborated with cross-functional teams to develop strategies for driving customer success and adoption.
Senior Customer Success Manager
Amplio
Lanham
05.2020 - 06.2022
- Cultivated relationships with key decision makers at target accounts, resulting in increased renewal rates across all managed accounts.
- Coordinated cross-functional efforts to achieve successful outcomes for customers utilizing the company's product and service.
- Established processes, outreach plans, metrics for success, and data reporting for the new product offering.
- Facilitated webinars and workshops to educate customers on product features, while also conducting in-person training sessions.
- Provided detailed reports on customer health scores based on usage data collected over time.
Education
Bachelor of Science - Communications And Public Relations
Averett University
Danville12-2014
MBA - Project Management
Southern New Hampshire University
Online06-2026
Skills
- Customer advocacy
- Project management
- Cross-departmental collaboration
- Strategic planning and communication
- Data analysis
- Training facilitation
Timeline
Customer Success Manager II
Otto
10.2022 - 06.2026
Senior Customer Success Manager
Amplio
05.2020 - 06.2022
Bachelor of Science - Communications And Public Relations
Averett University
MBA - Project Management
Southern New Hampshire University