Lindsey Jones
Lawndale
Summary
Human services professional with extensive experience in government program assistance and mental health support. Demonstrated leadership in team management and efficient caseload handling. Committed to delivering empathetic, client-focused services while consistently meeting performance standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Economic Services Caseworker II
Gaston County Department of Social Services
09.2025 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Communicated effectively with clients and managed high-volume caseloads while ensuring quality standards were met.
- Assessed client needs to determine eligibility for social services programs.
- Collaborated with community organizations to enhance resource accessibility for clients.
- Analyzed case documentation to ensure compliance with state regulations and policies.
Economic Services Supervisor
Gaston County Department of Social Services
08.2023 - 09.2025
- Supervise and support a team of Medicaid workers to ensure optimal productivity and accuracy.
- Monitor data for performance, caseload management, and reporting.
- Provide guidance and motivation to team members and mediate conflicts.
- Review North Carolina Medicaid policy and oversee application of procedures.
- Address client concerns, respond to calls/emails, and initiate fraud claims and hearings.
- Assist in talent acquisition, interviewing prospective employees.
- Coordinated staff schedules to optimize service delivery and resource allocation.
Economic Services Caseworker
Gaston County Department of Social Services
10.2020 - 08.2023
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Communicated effectively with clients and managed high-volume caseloads while ensuring quality standards were met.
- Assessed client needs to determine eligibility for social services programs.
- Collaborated with community organizations to enhance resource accessibility for clients.
- Analyzed case documentation to ensure compliance with state regulations and policies.
Psychiatric Technician
Atrium Health Kings Mountain
05.2018 - 02.2020
- Monitored patient behavior, documented in EMR, and reported changes to nursing staff.
- Assisted in therapeutic and recreational activities.
- Ensured patient safety through regular rounds and crisis prevention intervention (CPI).
- Maintained patient confidentiality and participated in quality improvement activities.
- Assisted in implementing individualized treatment plans for diverse patients.
- Conducted assessments of patient needs and coordinated appropriate interventions.
- Developed therapeutic relationships with patients to encourage positive outcomes.
- Collaborated with interdisciplinary teams to optimize care strategies for patients.
Service Specialist
DTI Global / Epiq
10.2016 - 08.2018
- Managed mail distribution, document reproduction, and office supply logistics.
- Supported attorneys and paralegals with administrative tasks and IT troubleshooting.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Office Assistant
Lincoln Cleaning Service
06.2011 - 10.2016
- Handled administrative duties including data entry, recordkeeping, and customer service.
- Assisted in employee applications, payroll, and client inquiries.
- Operated office equipment and managed communication systems.
- Maintained and organized filing systems and customer databases.
- Developed filing systems to enhance document retrieval and organization efficiency.
Education
Master of Clinical Mental Health Counseling -
Walden University
12-2027
Bachelor of Science - Psychology
University of North Carolina at Charlotte
12.2017
Associate of Arts - undefined
Gaston College
Dallas, NC07.2015
High School Diploma - undefined
West Lincoln High School
Lincolnton, NC06.2013
Skills
- Case management
- Data entry
- Conflict resolution
- Schedule development
- Performance monitoring
- Team supervision
- Quality control
- Customer service and communication
- Documentation and reporting
- Client interaction
- Client advocacy
- Highly effective communication
Certification
Mental Health First Aide
Timeline
Economic Services Caseworker II
Gaston County Department of Social Services
09.2025 - Current
Economic Services Supervisor
Gaston County Department of Social Services
08.2023 - 09.2025
Economic Services Caseworker
Gaston County Department of Social Services
10.2020 - 08.2023
Psychiatric Technician
Atrium Health Kings Mountain
05.2018 - 02.2020
Service Specialist
DTI Global / Epiq
10.2016 - 08.2018
Office Assistant
Lincoln Cleaning Service
06.2011 - 10.2016
Bachelor of Science - Psychology
University of North Carolina at Charlotte
Associate of Arts - undefined
Gaston College
High School Diploma - undefined
West Lincoln High School
Master of Clinical Mental Health Counseling -
Walden University
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