Lindsey Haynes
Stoneville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Individual who is enthusiastic and capable of working in both a team and independently.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
Expert in problem solving with a strong aptitude for remaining focused on the outcome.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Advocate 2
Cone Health-LeBauer Pulmonary Department
12.2024 - Current
- Established trusting relationships with patients by maintaining open lines of communication throughout the entire process.
- Resolved patient inquiries regarding insurance and billing, providing clear and concise information.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
- Operated scheduling software to coordinate patient appointments, optimizing clinic workflow and minimizing wait times.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Handled confidential patient information with discretion, adhering to privacy regulations and policies.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally daily.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Certified Dental Assistant
Dr. Paul Morris & Dr. Trumilla Morris
07.2019 - 02.2023
- Ensured compliance with HIPPA.
- Increased patient retention by developing strong relationships and providing personalized care.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Used computer software on a daily basis and assisted with troubleshooting for the entire staff
- Discussed with patients regarding dental hygiene, pre-operative instructions, and post-operative care.
- Enhanced office efficiency by maintaining accurate records, scheduling appointments, and managing inventory.
- Improved patient comfort by providing thorough explanations of dental procedures and addressing concerns by actively listening.
- Prioritized patient treatment plans and scheduled accordingly.
- Assisted in completing advanced and minimally invasive surgical procedures.
- Kept track of the master calendar for the entire staff to ensure the daily workflows of the office are efficient.
- Researched new and improved dental equipment and materials for future potential use to aid in patient comfort as well as time spent in the chair.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Education
College Transfer - Some college (No degree)
Rockingham Community College
Wentworth, NCCertified Professional Coder (CPC) - Coding
American Academy of Professional Coders (AAPC)
01.2023
Dental Assisting Diploma - Dental Assisting
Guilford Technical Community College
Jamestown, NC01.2019
High School -
Rockingham County High School
Reidsville, NC01.2015
Skills
- Multitasking
- Teamwork and collaboration
- Creative problem solving
- Attention to detail
- Document review
- Strong organization
- Follow-up skills
- Verbal and written communication
- Willingness to learn
- Strategic planning
- Building partnerships
- Electronic charting and filing
Certification
- CPC-A Certified, 02/2023
- CDA Certified, 11/2019
Timeline
Patient Access Advocate 2
Cone Health-LeBauer Pulmonary Department
12.2024 - Current
Certified Dental Assistant
Dr. Paul Morris & Dr. Trumilla Morris
07.2019 - 02.2023
Certified Professional Coder (CPC) - Coding
American Academy of Professional Coders (AAPC)
Dental Assisting Diploma - Dental Assisting
Guilford Technical Community College
High School -
Rockingham County High School
College Transfer - Some college (No degree)
Rockingham Community College
Similar Profiles
Holly PryorHolly Pryor
Patient Care Coordinator Team Lead at LeBauer Pulmonary-Cone HealthPatient Care Coordinator Team Lead at LeBauer Pulmonary-Cone Health
Lisa FisherLisa Fisher
Phlebotomist II Certified at Cone Health Emergency Dept. @ Moses Cone HospitalPhlebotomist II Certified at Cone Health Emergency Dept. @ Moses Cone Hospital
Courtney TownsendCourtney Townsend
Registered Nurse, Operating Room at Cone Health-Moses Cone HospitalRegistered Nurse, Operating Room at Cone Health-Moses Cone Hospital