- I have a passion for photography and editing photos
- Crafting and DIY Projects
- Music
- Interior Design
- Drawing and Painting
- Creative Writing
- Photography
Lindsey Clark
Mount Holly
Summary
Dynamic and results-oriented professional with extensive experience in office management and logistics, honed at JL Thompson Construction & Pool Co. Excelled in enhancing operational efficiency and customer satisfaction through expert project coordination and superior communication skills. Proficient in document management and strategic planning, with a proven track record of improving office processes and fostering positive client relationships.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Office Management Assistant
JL Thompson Construction & Pool Co
08.2022 - 01.2025
- Provided exceptional customer service by promptly addressing inquiries from clients and colleagues alike.
- Delivered timely reports on various metrics to inform decision-making processes within the organization.
- Streamlined office processes by implementing efficient filing systems and digital document organization.
- Facilitated the onboarding process for new employees, leading to a smoother transition into the workplace.
- Managed office inventory and supplies, ensuring optimal levels were maintained at all times.
- Maintained accurate records through diligent data entry and regular updates to company databases.
- Coordinated with IT support to troubleshoot technical issues, minimizing downtime in the office.
- Collaborated with department managers to facilitate cross-functional projects efficiently.
- Reduced expenses with thorough budget tracking and expense report analysis.
- Assisted in the development of office policies and procedures, contributing to a more organized work environment.
- Enhanced team productivity by coordinating schedules, meetings, and appointments for staff members.
- Managed travel arrangements for executives, optimizing time efficiency and costeffectiveness.
- Handled sensitive documents with confidentiality, ensuring data privacy was upheld consistently.
- Contributed to a positive work atmosphere by providing administrative support as needed while maintaining strong interpersonal relationships among staff members.
- Improved communication between departments by creating a centralized database for sharing information.
- Ensured a clean and professional office environment through meticulous attention to detail in maintaining common areas.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Class B CDL Truck Driver
Carolina Environmental Response Team
05.2022 - 12.2023
- Improved delivery efficiency by planning optimal routes and adhering to strict schedules.
- Navigated various traffic conditions safely, consistently abiding by local laws and regulations for Class B CDL vehicles.
- Strengthened company reputation through exceptional service, resulting in increased referrals and repeat business from satisfied customers.
- Increased fuel efficiency through careful monitoring of truck performance and adherence to proper driving techniques.
- Provided excellent customer service during pick-ups and drop-offs, fostering strong relationships with clients and partners.
- Coordinated with dispatchers effectively to receive updates on job assignments, handle changes in plans, or report issues encountered during trips.
- Maintained open communication with management regarding vehicle maintenance needs or other concerns, ensuring prompt resolution and minimal downtime.
- Continuously updated knowledge of DOT regulations and HOS rules, staying compliant with industry requirements at all times.
- Balanced tight deadlines with attention to detail, ensuring accurate recordkeeping and proper handling of paperwork for each trip.
- Utilized defensive driving techniques to minimize accidents or incidents on the road, contributing to a safer environment for all motorists.
- Maintained vehicle cleanliness, contributing to a positive company image and promoting professionalism on the road.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries, maintaining professional communication at all times.
- Performed thorough pre-trip and post-trip inspections to maintain vehicle safety and minimize downtime due to mechanical issues.
- Completed detailed logs and reports for each trip, supporting accurate recordkeeping for compliance purposes.
- Maintained clean driving record, adhering to [State] laws and safety standards.
- Demonstrated level-headedness in emergency situations involving passengers or vehicles.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Class B CDL Truck Driver
Concrete Supply Co
06.2018 - 04.2022
- Navigated various traffic conditions safely, consistently abiding by local laws and regulations for Class B CDL vehicles.
- Strengthened company reputation through exceptional service, resulting in increased referrals and repeat business from satisfied customers.
- Increased fuel efficiency through careful monitoring of truck performance and adherence to proper driving techniques.
- Provided excellent customer service during pick-ups and drop-offs, fostering strong relationships with clients and partners.
- Coordinated with dispatchers effectively to receive updates on job assignments, handle changes in plans, or report issues encountered during trips.
- Maintained open communication with management regarding vehicle maintenance needs or other concerns, ensuring prompt resolution and minimal downtime.
- Continuously updated knowledge of DOT regulations and HOS rules, staying compliant with industry requirements at all times.
- Balanced tight deadlines with attention to detail, ensuring accurate recordkeeping and proper handling of paperwork for each trip.
- Demonstrated adaptability in handling diverse cargo types, from perishable goods to hazardous materials, following industry standards for safe transportation.
- Utilized defensive driving techniques to minimize accidents or incidents on the road, contributing to a safer environment for all motorists.
- Maintained vehicle cleanliness, contributing to a positive company image and promoting professionalism on the road.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries, maintaining professional communication at all times.
- Collaborated with team members on larger projects requiring multiple drivers or trucks, ensuring seamless coordination of efforts for successful completion.
- Performed thorough pre-trip and post-trip inspections to maintain vehicle safety and minimize downtime due to mechanical issues.
- Completed detailed logs and reports for each trip, supporting accurate recordkeeping for compliance purposes.
- Skilled driving in poor weather conditions.
- Maintained clean driving record, adhering to [State] laws and safety standards.
- Balanced heavy workload using excellent time management skills to meet delivery and route deadlines.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Education
High School Diploma -
Central Cabarrus High School
Concord, NC02-2011
Skills
- Office administration
- Scheduling appointments
- Document management
- Meeting planning
- Budgeting and finance
- Travel arrangements
- Report generation
- Positive attitude
- Customer service
- Verbal and written communication
- Valid Driver's license
- Verbal communication
- File organization
- Organizing and categorizing
- Prioritizing work
- Professional and mature
- Office management
- Invoice processing
- Appointment scheduling
- Payroll processing
- Client interaction
- Documentation and reporting
- Strategic planning
- Schedule management
- Front office management
- Payment processing
- Inventory tracking
- Issue resolution
- Project management
- Mail handling
- File maintenance
- Project planning
- Performance improvement
- Office supplies management
- Project coordination
- Social media
- Calendar management
- Multi-line phone proficiency
- Budget management
- Vendor relationship management
- Scheduling meetings
- Quickbooks
- Event preparation
- Contract preparation
- Research proficiency
2019 and 2020 Safe Driving Award
Received a Safe Driving Award / Bonus for zero accidents and zero (customer) rejected loads during my career with Concrete Supply in 2019 and 2020
Interests
Timeline
Office Management Assistant
JL Thompson Construction & Pool Co
08.2022 - 01.2025
Class B CDL Truck Driver
Carolina Environmental Response Team
05.2022 - 12.2023
Class B CDL Truck Driver
Concrete Supply Co
06.2018 - 04.2022
High School Diploma -
Central Cabarrus High School
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