Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lindsay Toppin

Charlotte,NC

Summary

Dynamic and results-driven professional with a strong background in customer service and office administration at Charlotte Country Day School. Proven ability to enhance team performance and maintain confidentiality. Skilled in data management and fluent in multiple languages, demonstrating effective communication and adaptability in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Summer Programs Administrative Assistant

Charlotte Country Day School
06.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information. I entered data for about 600 summer camp children, and organized them into small groups.

Varsity Lacrosse Team Captain

Charlotte Country Day School
01.2025 - 05.2025
  • Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
  • Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
  • Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
  • Enhanced team performance by implementing effective communication and collaboration strategies.
  • Achieved a 46% save percentage as starting goalkeeper, contributing significantly to team success.
  • Helped lead the team to a state championship runner-up finish, demonstrating resilience and discipline.

Front of House Employee

Chick-fil-A
05.2022 - 11.2023
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts. I worked shifts that required me to finish about 60 orders in roughly 20 minutes.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Summer Program in Psychology

University Of California San Diego
06.2023 - 07.2023
  • Completed a two-week intensive program exploring foundational topics in psychology.
  • Conducted research on the effects of sleep deprivation and presented findings to peers and faculty.
  • Gained hands-on experience with academic research, critical thinking, and public speaking.
  • Spent five hours a day researching with my group members and compiling data.

Education

Bachelor of Arts - Psychology

North Carolina A&T State University
Greensboro, NC
05-2029

Skills

  • Customer service
  • Computer skills
  • Office administration
  • Sign Language (ASL)
  • Research

Languages

English
Native or Bilingual
Dutch
Native or Bilingual
Italian
Native or Bilingual

Timeline

Varsity Lacrosse Team Captain

Charlotte Country Day School
01.2025 - 05.2025

Summer Programs Administrative Assistant

Charlotte Country Day School
06.2023 - Current

Summer Program in Psychology

University Of California San Diego
06.2023 - 07.2023

Front of House Employee

Chick-fil-A
05.2022 - 11.2023

Bachelor of Arts - Psychology

North Carolina A&T State University

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Lindsay Toppin