Lindsay Sawyers
Mount Airy
Summary
Dedicated leader with proven expertise in operation management and customer relations. Excelled in staff supervision and training. Highly trained in problem resolution and labor cost control. Skilled in administrative tasks and performance evaluations. Passionate about driving team success and operational efficiency.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
General Manager
Hodge Restaurant Group
Mount Airy
03.2021 - Current
- Oversaw staff recruitment, training, and retention strategies.
- Developed marketing initiatives to promote restaurant offerings and drive customer engagement.
- Implemented customer service protocols to enhance guest satisfaction and experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Resolved customer complaints quickly.
- Created training manuals and ensured all onboarding paperwork was completed correctly in a timely manner.
- Organized and filed all paperwork and ensured that documents were delivered to the correct branch in a timely manner.
Server/Manager's Assistant
Ruby Tuesday
Mount Airy
01.2016 - 03.2020
- Trained and mentored staff on customer service and food safety standards.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Provided information about menu selections and made recommendations.
- Provided ongoing training to help servers and wait staff improve skills crucial for productivity.
- Investigated and resolved complaints regarding food quality, service or accommodations.
Customer Service Manager
Emmits Fix It Shop
Mount Airy
05.2016 - 01.2017
- Analyzed customer feedback to identify trends and areas for improvement.
- Provided exceptional customer service l.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and in person customer l requests within a timely manner to improve customer satisfaction.
- Served as point-of-contact between customers and owner regarding escalated issues requiring special attention.
- Seasonal Employee
Customer Service Representative
JCPenney
Mount Airy
09.2015 - 01.2016
- Assisted customers with questions, product selections, and sizing.
- Ensured store cleanliness and organization.
- Remained calm and professional in stressful circumstances.
- Seasonal Employee.
Education
North Surry High School
Mount Airy, NCSome College (No Degree) - Associates In Science / Not Completed
Surry Community College
Dobson, NCSkills
- Staff recruitment
- Budget management
- Customer engagement
- Employee training
- Sales strategies
- Customer relationship management
- Complaint resolution
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Analytical skills
- Leadership
- Organization
Certification
- Servsafe Certified
References
References available upon request.
Timeline
General Manager
Hodge Restaurant Group
03.2021 - Current
Customer Service Manager
Emmits Fix It Shop
05.2016 - 01.2017
Server/Manager's Assistant
Ruby Tuesday
01.2016 - 03.2020
Customer Service Representative
JCPenney
09.2015 - 01.2016
North Surry High School
Some College (No Degree) - Associates In Science / Not Completed
Surry Community College