Lindsay Hood
Greenville
Summary
Results-driven professional with solid foundation in client service management. Proven track record in fostering strong client relationships and optimizing customer service operations. Known for collaborative approach and achieving high-impact results through adaptability and effective problem-solving.
Overview
13
13
years of professional experience
Work History
Client Service Manager
Bayada Home Healthcare
08.2024 - Current
- Daily payroll
- Insurance verification
- Onboarding nurses
- Building patient and nurse schedules
- Sourcing for nurses in the community
Field Support Specialist
Maxim Healthcare
06.2023 - 08.2024
- Daily payroll
- Insurance verification
- State compliance
- Insurance verification
- Onboarding
Team Lead, Contracts Administrator
Procom Services America Inc.
08.2021 - 05.2023
- Responsibilities: Supervise a team of client services as they onboard contractors, Liaison with outside clients and account managers, Writing contracts, Generating documents for contract terms, Assisting in the onboarding process
Operations Assistant
KCI Technologies
11.2020 - 05.2021
- Responsibilities: Data Entry, New Hire Intake Forms, Expense Reports, Digital Marketing, Office Event Planning
- 6 month contract
Operations Assistant
A Cole Photography
08.2019 - 10.2020
- Responsibilities: Accounts Receivable/Accounts Payable, Social Media Promotion, New Client Intake, Contract Management
Lead Teacher
Durant Road Preschool
03.2018 - 09.2018
- Responsibilities: Implement lesson plans, Parent/Teacher meetings
- Substitute Lead, 4-6 month contract
Administrative Assistant
Little Hands Center
10.2017 - 03.2018
- Responsibilities: New Hire/Enrollment orientation, Scheduling Lessons and Curriculum planning, Ensure center is in compliance with state laws
- Substitute, 4 month contract
Administrative Assistant
La Petite Academy
08.2016 - 09.2017
- Responsibilities: New Hire/Enrollment orientation, Scheduling Lesson and curriculum planning, Ensure center is in compliance with state laws
Administrative Assistant/Classroom Substitute
First Impressions Preschool
05.2012 - 05.2016
- Responsibilities: Ensure center is in compliance with state laws, Lesson and curriculum planning, Scheduling
Education
Master of Arts - English Education
University of South Carolina
Columbia, SC08-2019
Bachelor of Arts - English Education
Rowan University
Glassboro, NC08-2016
Associate of Arts - Elementary Education
Gloucester County College
Sewell05-2013
Skills
- Client relationship building
- Resource referrals
- Exceptional communication
- Customer relations
Timeline
Client Service Manager
Bayada Home Healthcare
08.2024 - Current
Field Support Specialist
Maxim Healthcare
06.2023 - 08.2024
Team Lead, Contracts Administrator
Procom Services America Inc.
08.2021 - 05.2023
Operations Assistant
KCI Technologies
11.2020 - 05.2021
Operations Assistant
A Cole Photography
08.2019 - 10.2020
Lead Teacher
Durant Road Preschool
03.2018 - 09.2018
Administrative Assistant
Little Hands Center
10.2017 - 03.2018
Administrative Assistant
La Petite Academy
08.2016 - 09.2017
Administrative Assistant/Classroom Substitute
First Impressions Preschool
05.2012 - 05.2016
Master of Arts - English Education
University of South Carolina
Bachelor of Arts - English Education
Rowan University
Associate of Arts - Elementary Education
Gloucester County College
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