Experienced People Leader with operational strategy, effectively overseeing large-scale projects and improving productivity. Utilizes comprehensive knowledge of resource management to achieve efficient workflow. Track record of leading high-performing teams and implementing impactful process improvements.
Work History
Senior Operations Manager
10 Months
STORK EXCHANGE | 12.2025 - Current
Partnered with executive leadership to build and develop operational teams, enhancing capacity to meet demands of rapid organizational growth.
Led interviewing, hiring, onboarding, coaching, and performance management for operations staff.
Developed standardized onboarding processes and training documentation to ensure consistent experiences for new hires and expedite their readiness.
Fostered culture of accountability and engagement through regular coaching and feedback, supporting continuous development of team members.
Worked cross-functionally with department leaders to identify staffing needs and support workforce planning initiatives.
Regional Operations Manager
3 Years 1 Month
TOP TIER SECURITY SOLUTIONS | 11.2022 - 12.2025
Led full-cycle recruiting for branch leadership, field technicians, customer service representatives, dispatchers, and operational support positions across five branch locations.
Partnered with executive leadership to develop hiring strategies that supported rapid company growth.
Conducted interviews, evaluated candidates, extended offers, and managed onboarding for new hires.
Developed high-performing teams through coaching, leadership development, and effective performance management.
Collaborated with hiring managers to forecast staffing needs and reduce hiring gaps.
Enhanced employee engagement through regular communication, coaching, and targeted career development initiatives.
Coordinated recruiting efforts to support expansion across multiple states.
Executive Team Leader
3 Years 2 Months
TARGET | 09.2019 - 11.2022
Recruited, interviewed, onboarded, and developed large teams for successful execution of multiple remodel projects.
Collaborated with store leadership to assess staffing needs and strategically deploy talent.
Managed workforce planning during large-scale operational transitions.
Mentored emerging leaders, enhancing employee engagement and retention initiatives.
Managed workforce planning during large-scale operational transitions.
District Training Manager
4 Years 6 Months
URBAN OUTFITTERS | 03.2015 - 09.2019
Partnered with District Leadership to recruit and develop future store leaders across eight locations.
Identified high-potential talent, creating succession plans to ensure leadership continuity.
Designed and delivered onboarding programs that accelerated integration of new managers and associates.
Designed and delivered onboarding programs for new managers and associates.
Supported new store openings through recruiting, staffing, onboarding, and leadership development.
Conducted leadership coaching that enhanced employee engagement and retention strategies.
Store Manager
5 Years 2 Months
Urban Outfitters, Inc. | 01.2010 - 03.2015
Recruited, interviewed, hired, and onboarded retail associates and leadership team members to build a skilled and efficient team.
Conducted performance reviews and coaching sessions to guide employee development and enhance team capabilities.
Built a positive, high-performance culture that supported employee retention and customer satisfaction.
Managed staffing plans and scheduling to ensure optimal coverage and meet operational needs.